Catering Appliance Superstore

Reviews:

We are very sorry for this situation. We believe that part of your order has been delivered. Unfortunately, our supplier didn't communicate to us that the items you purchased were not in stock. We are dealing directly with our supplier to ensure this does not happen again where possible.

We are sorry to hear of your experience. Unfortunately, on this occasion, I believe the issue was the 14 ft bridge which prevented access for our courier’s 16 ft lorry large artic vehicle (which is required to be a maximum height of 16ft by law). I do believe an agreement was reached and the product was delivered. We apologise again and will ensure we pass your comments across to our supplier and their courier company.

We are very sorry to hear about the delay you experienced. Occasionally we encounter problems with our distributors. We believe your case was exasperated due to the Microsoft IT issues which impacted many businesses. We are pleased to hear that the item arrived safely & apologise again for any inconvenience caused. .

We’re sorry that your experience with us was not positive. Please be assured we do all we can to ensure the information provided by our suppliers is correct. We will feed back your comments to the manufacturer so they are aware of the incident and apologise again for any inconvenience caused.

Dear Sir/ Madam, having noted your one-star review, I can see you received an alternative BBQ from our supplier to the one requested. Upon further investigation it was confirmed by our supplier you did receive the correct item however the brand name appears differently on the product. We confirmed the product has a full warranty and you received a credit of £30 for the inconvenience (regarding the confusion over the name) caused. If we can help you in any other way, please get in touch.

I am sorry to hear that you are unhappy I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages. Apologies again for the inconvenience

Hi Corinne, I can see you have left this review on several of our platforms. To reiterate again, You failed to disclose that your area was not accessible with a HGV despite us advising this on our terms online, your confirmation, your invoice, and the booking in call from the transport team. Therefore you have incurred aborted delivery fees. We make it clear that costs may be incurred if we are not provided relevant information relating to access restrictions. The £300.00 cost you have been quoted is based on a redelivery using a smaller van from the delivery company and also includes the aborted delivery fee's incurred. We waivered the standard restocking fee and charged £150 + Vat aborted delivery fee for the cancellation of order. It is the responsibility of the customer to advise us of any restrictions at site and we cannot be held responsible for you not providing this information and the delivery failing as it would not fit down the single track lane. Once the suppliers confirm the unit is back a credit will be raised less this fee and this matter will be closed

We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock. Apologies again for any inconvenience caused

I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and conditions accepted at sale on our website

Dear Glen (As per your latest review, I believe this is the same order) Thank you for your comments. We experienced a technical issue over the last Bank Holiday weekend which resulted in some of our products being advertised incorrectly at a substantially low (below cost) price. We identified the issue and rectified it as quickly as possible. Unfortunately, your order was among the few affected by this issue. It was cancelled and no payment was taken. As a gesture of goodwill, we did offer the product to you at a discounted rate. This was a genuine and honest mistake on our part. Please accept our sincere apologies for the inconvenience caused.

I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and conditions accepted at sale on our website.

Hello and thank you for your review. I am sorry to hear of your disappointment with our service. I have looked into this case as waiting 10 days for a replacement is not acceptable. I see that you called us on the 5th March to advise us of a delivery damage. We dispatched a replacement on the 6th March. I do see that Parcelforce did not deliver until 11th March. I will initiate a complaint with Parcelforce as to why this was not delivered on the overnight service that we requested.

Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore. Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery. You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender We shipped a replacement out immediately. I understand this has now been received. Please accept our apologies for the inconvenience caused to you.

Hi there, I have investigated this and cannot see any evidence that you have contacted us regarding this matter. As per our T&C's We accept returns within 14 days - but unless faulty, there is (an industry standard) up to 25% re-stock fee - we will always look to reduce these fees if an alternative is required.

Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed. I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times. We are sorry we have not met your expectations on this occasion.

We have investigated this and noted that the date of delivery was specified on your order confirmation - which clearly stated the item was on back order. Unfortunately similar to most medium style companies, once an order has been taken, there are certain processes we have to follow to provide a refund which are industry standard. in time.

Apologies you are not happy with our service, We do try to keep our website as accurate as possible with stock availability. I can see on this our suppliers failed to disclose that they did not have this item available. I can see we let you know within the hour that there was an issue and refund immediately Apologies for the inconvenience