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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
I would like to commend Steve and his partner, Sarah, for the the very smooth delivery of a recliner chair to my home in Cornwall. The delivery was efficient and they were both extremely pleasant. Although there were no other deliveries on the way, Hayes fulfilled their contract by sending a van over 200 miles just to deliver a chair. So thanks to Hayes and Steve. Sheila Percival
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22 Dec 2023
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I am delighted with the curtain & rod; the difference it makes to keep the stairwell draught out, & keep the warmth of the flat in , it is all t hat I had hoped for but was n't sure that it was possible. Also, William , who fitted it was pleased to discuss the length of the curtain & it's fitting when drawn, covering all the draught spaces round the door.
Thank you, everyone.
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19 Oct 2023
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Excellent attentive service from start to finish. So good in this day & age to be able to go into a shop & get personal service. Thank you Will. Delivery team were great. Phoned to schedule delivery slot & arrived at agreed time with a smile on their faces. Thank you Kris, Marcus & Jake. Really pleased with all My recent purchases & I saved a fair amount of money in the sale.
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11 Aug 2023
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Sam and Nathan great customer service
I have bought a number of pieces from TR Hayes over the years, their high quality products and friendly professional staff are the reason I return.
I want to particularly say a big thank you to Sam and Nathan for their excellent delivery service. The care they provided in delivering a number of items was second to non. They really are incredible assets to the company.
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29 May 2023
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Very happy customers, thank you!
We've been shopping at TR Hayes since we moved to Bath 15 years ago. They have a great selection of furniture and soft furnishings. Their staff are knowledgable and friendly and nothing is too much trouble for them.
Ben was really helpful making our most recent purchases easy to complete.Aaron and Paul delivered our furniture cheerfully and with care and consideration.
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28 Nov 2023
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Excellent service throughout
Phil was very good in store when advising us and only showed us the sofas that were suitable for our requirements.Otherwise we could have wasted a lot of time.
Luke and Marcus took great care with the delivery, having to lift the sofa over our garden gate. They even took the old sofa out the same way.
The sofa is very comfortable and well built, just what we wanted.
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7 Sept 2023
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So much choice and helpful friendly staff
Rebecca was very patient and helpful to show every sofa available, there was a lot to choose from, until I found the perfect ones.
Steve and Paul delivered on a very hot day with care and made sure to put the sofas exactly where I wanted them. So helpful and friendly,.
Only place I go to, bought bedroom furniture 2 years ago, my first snd o ly choice for sofas,
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21 Jun 2023
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Ben is a superb sales person. Without him in the shop we likely would just have bought a bookshelf (£500). But, he was so good about pointing out other pieces and showing us cool features that we spent about £10,000. He was never pushy, but his level of knowledge is amazing.
Delivery by Steve & Paul was great. Very thoughtful and respectful of our property.
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24 May 2023
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Julia was very helpful and knowledgeable,she knew her beds!
From the moment I opened my door to Jake and Sam they couldn’t have been more helpful and pleasant. I thought there might have been lots of sucking in breath and saying ooh we can’t do this but no they dissembled old bed quickly and carefully as was build of new bed. I’ll definitely visit Hayes again.
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3 Jul 2023
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Mattress purchase and delivery
Julia was knowledgeable, helpful and anxious to oblige when we visited the store to make our mattress selection. Kris and Paul made the delivery exactly as arranged by her at the outset in a cheerful, competent fashion and we could not be happier with our experience of this and all our previous associations with TRHayes personnel over many many years.
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19 Dec 2023
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So much better than internet shopping
We bought a lovely table and chairs in a late summer sale but didn't finish building the room for it until November. Stuart the despatch manager was very helpful and patient and when we eventually took delivery Marcus and Sam were friendly and efficient. Premium product at better than internet pricing with 5 star service, a very good experience.
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7 Dec 2023
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Excellent customer service
The furniture came even before advised it would be available. The staff are unerringly polite (& knowledgeable)
The delivery staff (Paul & Phill) were extremely respectful, efficient & helpful
The sofa itself is exactly what was ordered & exactly what I wanted
I always default to Hayes for my furniture & have never regretted that decision.
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12 Aug 2023
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Nate and Sam were spot on!
We had a new mattress delivered by Nate and Sam on Thursday. They arrived within the time frame we had been notified of. They were two very pleasant, personable chaps who had no complaints about dragging a used mattress down the stairs and hoisting a new, heavy one back up. Both cheerful and pleasant to have in the house.
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25 Nov 2023
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Excellent retailer with wide range of furniture and accessories
Excellent retailer with wide range of products. Have used before and always found the staff very knowledgable, helpful and personable.
Delivery was carefully undertaken by Paul & Dom and very helpful with being very willing to assist in meeting our needs to move an old sofa into another room..
Couldn't wish for better.
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8 Nov 2023
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Phil from the Bath store was soooo helpful and attentive and after sitting on many sofas he directed us to an Ercol one which was perfect.
A special mention though for the delivery men Paul and Luke who were exceptional and had to rearrange various pieces of furniture for us and really couldn’t do enough for us
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30 Aug 2023
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Dining room chairs
Very happy with our new dining room chairs they match perfectly with our table.
They did take longer to arrive than first quoted when we purchased them but are worth the wait. Maybe a short message would be good to keep customers up to date with delivery times.
Delivery on the day by Steve and Sam was excellent.
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5 Sept 2023
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Excellent Service
We have purchased a good few items of furniture over the years, and have always found the service to be excellent. Today we received a new dining table, and once again everything was faultless Paul and Steve who delivered the item and put the table together were excellent. Wouldn't hesitate to use Hayes again!
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15 Aug 2023
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Helpful staff and efficient processes
Phil was very helpful, supporting us in working through the options and fabrics for our two sofas.
The ordering and delivery scheduling process worked smoothly.
Steve and Jake provided a good humoured and efficient delivery service, cheerfully assembling and carrying the sofas to their 1st floor destination.
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2 Jun 2023
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A massive thank you to the TR HAYES team for their service so far! From Lucy to help with our orders to Jake and Nate who delivered our Ottoman storage bench today, it’s been a pleasure! Looking forward to our carpets getting fitted too! Jake and Nate here’s the extra ⭐️ for your service today!
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