carhartt.com/gb

Reviews:

I ordered these because I was looking for a pair of saftey boots that I could use for carpentry as well as some light hiking. When I first tried them on they were quite uncomfortable on the bridge of my feet when walking, I later found that this was due to a peice of suede between the steel cap and the laces that was pushing against the top of my feet when the boot was flexing, so after a bit of wearing in / pushing this flap down and loosening the laces they are now very comfortable. They look great for work or walking around. They kind of feel like a hybrid between trainers and work boots. They're also really easy to take on and off.

Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that. Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.