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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
The gilet is great I thought the beanie was ok. Was very lightweight and smaller than expected. Still a useful hat which I will wear.
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Answer by carhartt.com/gb
13 days ago
Thank you so much for taking the time to review our Carhartt gear! We are delighted that you appreciate the gilet and that you found the beanie to be useful despite its size and weight. At Carhartt, we value comfort and quality above all else. We hope that we can help you in a better way to find the perfect beanie for you!
Regards,
Carhartt Europe
22 Apr 2024
Verified review
Love the brand. Nice baseball cap.
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Answer by carhartt.com/gb
23 Apr 2024
Thanks so much for your positive review! We're so glad to hear that you love Carhartt and appreciate the quality of our baseball cap. At Carhartt, we strive to create stylish and sustainable workwear that empowers people in their everyday lives. Thanks again for your support. Cheers!
Regards,
Carhartt Europe
2 days ago
Verified review
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Answer by carhartt.com/gb
2 days ago
Thank you for your review! We’re glad to hear that you found our work clothing to be satisfactory. At Carhartt, we strive to provide quality apparel and gear to help workers stay safe and productive on the job. While we may not have met all of your expectations this time around, we are committed to continuously improving our products and services to ensure that every customer has an exceptional experience when they shop with us. Thank you for taking the time to provide your feedback and we look forward to having you as a customer for years to come!
12 days ago
Verified review
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Answer by carhartt.com/gb
12 days ago
Thank you for taking the time to review Carhartt! We are so glad that you have been pleased with our products and we appreciate your feedback. We take pride in creating durable, sustainable workwear that is designed to last and provide workers with both comfort and safety. We strive to make sure that everyone who wears Carhartt feels confident knowing they have the best protection possible. Again, thank you for your review!
24 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thanks for taking the time to review us. We're glad you had a generally positive experience with Carhartt! Here at Carhartt, we strive to provide sustainable, high-quality workwear and are always looking for ways to improve our products. We appreciate your kind words and we'll take your feedback into consideration as we continue to create better, more durable clothing. Thank you again for your review!
Regards,
Carhartt Europe
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for your review and for taking the time to share your experience with us. We're so glad to hear you're generally satisfied with our products. At Carhartt, we are committed to providing high-quality sustainable workwear, while also embodying a culture of sustainability, innovation, and craftsmanship. We appreciate you choosing us and hope that you will continue to enjoy our products!
Regards,
Carhartt Europe
4 days ago
Verified review
Didn't deliver...
Took order and payment but didn't delivery ... had to chase refund and wait. Good will geture would help to compinsate for this poor service.
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Answer by carhartt.com/gb
3 days ago
Thank you for taking the time to provide us with your feedback. We know that our customers value convenience and quality service, and we apologize for not meeting your expectations. At Carhartt, we strive to make sure our customers are well taken care of and provided with the highest quality of service and products. I see that the order was returned to us as the delivery address was incorrect, we will investigating on this in order to improve our communication in this type of scenario. Thank you again for your feedback!
24 Apr 2024
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
25 Apr 2024
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
20 Apr 2024
Verified review
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible.
Regards,
Carhartt Europe
28 Mar 2024
Verified review
Excellent quality, great customer service.
Trousers arrived quite quickly and were of a great quality. However the fit was great in the waist but too tight around crotch and thighs.
I have returned the trousers and will reorder a larger size once i have my refund back.
They lost the star as i couldn't organise a larger size to be shipped once they received the return.
Excellent customer service, apart from that minor irritation.
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Answer by carhartt.com/gb
29 Mar 2024
Thanks for leaving us a review! We're glad you liked the quality of our trousers and that our customer service was great. We understand that sometimes garments don't fit perfectly, and we apologize that you weren't able to get the right size quickly enough. We hope you'll give us another chance when you reorder a larger size!
Regards,
Carhartt Europe
20 Mar 2024
Verified review
Returns on faulty items is a bit tight
Most of the clothing items are superb quality, but when it comes to hats and belts I haven’t had such a great experience. Belts that can’t hold a pair of shorts up and hats that fall apart after a only a year(not my only hat so they don’t get much use)
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Answer by carhartt.com/gb
20 Mar 2024
Thank you for taking the time to provide your feedback on our clothing items. We're proud to provide quality apparel that stands the test of time, and we're sorry that you have not had the same experience with our hats and belts. We spend a great deal of time ensuring every product meets our standards for durability, so we understand and appreciate your disappointment. At Carhartt, we strive to make sustainable workwear that looks good while standing up to the toughest jobs – we hope that you will give us another chance and experience the Carhartt difference!
Regards,
Carhartt Europe
18 Mar 2024
Verified review
Make trousers with 35” inside leg and larger waists
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1 Apr 2024
Verified review
Prompt efficient service. Good quality product.
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Answer by carhartt.com/gb
2 Apr 2024
Thank you so much for your review! We are thrilled you enjoyed your experience with us and appreciate the feedback on our product. At Carhartt, we strive to provide the highest quality work wear and excellent service. We are glad to hear that we delivered on both of these fronts for you!
Regards,
Carhartt Europe
14 Apr 2024
Verified review
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Answer by carhartt.com/gb
15 Apr 2024
Thank you for taking the time to share your experience with us. We are pleased that you found our products to be of good quality and appreciate your positive feedback. We strive to make sustainable work clothing that is both durable and stylish, so we are delighted that you find your Carhartt garments to be just that.
Thanks again for sharing your thoughts. We value customer feedback as it helps us make improvements in the future.
Regards,
Carhartt Europe
11 Apr 2024
Verified review
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Answer by carhartt.com/gb
11 Apr 2024
Thanks for taking the time to review Carhartt! We appreciate the four stars and your feedback. At Carhartt, our mission is to create workwear that is comfortable, functional and durable. We strive to provide products that you can rely on for even the toughest and most demanding jobs. We hope you’ll continue to wear Carhartt for years to come!
Regards,
Carhartt Europe
10 Apr 2024
Verified review
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Answer by carhartt.com/gb
10 Apr 2024
Thank you for taking the time to provide feedback about your experience with Carhartt. We are so glad you appreciate the quality of our sustainable work clothing and how it keeps up with the trends. We know that sustainability is important to our customers and we strive to make sure every product meets that standard.
Regards,
Carhartt Europe
30 Mar 2024
Verified review
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for taking the time to leave us a review! We’re glad you found our delivery and goods to be 4/5, and we appreciate your feedback about our customer service. At Carhartt, we strive to provide the best quality work clothing and customer service possible. We take any feedback seriously, so that we can continue providing you with the products and services you need. Thanks again for your review!
Regards,
Carhartt Europe
23 Mar 2024
Verified review
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Answer by carhartt.com/gb
25 Mar 2024
Thank you so much for taking the time to review us! We are thrilled to hear that you are satisfied with our goods, and we appreciate your positive feedback. We understand that customer service is an important part of your experience with us, and thank you for bringing this to our attention. At Carhartt, we are committed to providing quality products and excellent customer service. We strive to make sure our customers have a pleasant shopping experience, and we will continue working hard towards achieving this goal.
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Order not actually sent ?
Despite having a Royal Mail tracking number my order still shows as "we're expecting it" 10 days after placing the order. I have not received any emails to let me know there is a delay so I'm not really sure what has happened. Pretty disappointing.
Update: As of 22 April this is still not resolved. Customer care did not even reply to my email. I still have no tracking number.
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Answer by carhartt.com/gb
23 Apr 2024
Our apologies for the lack of communication from our customer service department.
Besides investigating what happened there, I would like to start either the reshipment or refund process for you.
I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses.
Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund?
Once again my sincerest apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
28 Mar 2024
Verified review
I have been asked to review a product I am still waiting for.
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Answer by carhartt.com/gb
29 Mar 2024
Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future.
Regards,
Carhartt Europe
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