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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Took order and payment but didn't delivery ... had to chase refund and wait. Good will geture would help to compinsate for this poor service.
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Answer by carhartt.com/gb
3 days ago
Thank you for taking the time to provide us with your feedback. We know that our customers value convenience and quality service, and we apologize for not meeting your expectations. At Carhartt, we strive to make sure our customers are well taken care of and provided with the highest quality of service and products. I see that the order was returned to us as the delivery address was incorrect, we will investigating on this in order to improve our communication in this type of scenario. Thank you again for your feedback!
24 Apr 2024
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
25 Apr 2024
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Returned Zip hoody as it was huge, no refund yet
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Answer by carhartt.com/gb
26 Apr 2024
Thank you for your review. We apologize for any inconvenience you've experienced. Please be assured that we are processing your refund as quickly as possible. It can sometimes take a few business days for the refund to reflect in your account. If you have any further concerns, please don't hesitate to contact our customer service team at customercare@carhartt.com. Thank you for your patience.
Regards,
Carhartt Europe
3 days ago
Verified review
Poor Quality stitching
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Answer by carhartt.com/gb
3 days ago
Thank you for taking the time to share your feedback with us. We appreciate you bringing this issue to our attention. Here at Carhartt, we strive to provide our customers with high-quality products that are designed to last and stand up against the toughest conditions. While we may have fallen short of meeting that goal this time, please know that we take all customer feedback seriously and use it to inform our future product development decisions. Thank you for being part of the Carhartt family!
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for taking the time to leave us a review! We truly value your feedback. At Carhartt, we strive to design and produce clothing that stands up to tough work conditions while keeping sustainability in mind. Even though we may not have met your expectations this time, we are continuously working hard to create products that meet both our standards and yours. If you would like to provide us with more feedback, please do not hesitate to contact us at customercare@carhartt.com
Thanks again for your review – it helps us improve and achieve our commitment of providing strong, resilient workwear for all kinds of working environments.
Regards,
Carhartt Europe
20 Apr 2024
Verified review
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible.
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Order not actually sent ?
Despite having a Royal Mail tracking number my order still shows as "we're expecting it" 10 days after placing the order. I have not received any emails to let me know there is a delay so I'm not really sure what has happened. Pretty disappointing.
Update: As of 22 April this is still not resolved. Customer care did not even reply to my email. I still have no tracking number.
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Answer by carhartt.com/gb
23 Apr 2024
Our apologies for the lack of communication from our customer service department.
Besides investigating what happened there, I would like to start either the reshipment or refund process for you.
I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses.
Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund?
Once again my sincerest apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
26 Mar 2024
Verified review
Twice placed orders with confirmation emails stating products available and twice both orders later cancelled due to prodcuts not being available. Go to other sellers, more reliable.
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Answer by carhartt.com/gb
27 Mar 2024
Thank you for taking the time to provide us with your feedback. At Carhartt, we strive to offer the most quality products in the market. We understand how frustrating it is to wait for a product that isn't available – and we apologize for any inconvenience this has caused. y. Thanks again for taking time out of your day to leave us a review and once again we sincerely apologize for not having enough stock for the required item twice.
Regards,
Carhartt Europe
28 Mar 2024
Verified review
I have been asked to review a product I am still waiting for.
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Answer by carhartt.com/gb
29 Mar 2024
Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future.
Regards,
Carhartt Europe
6 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to leave a review about Carhartt. We appreciate your feedback and are glad that you had an experience with us. Here at Carhartt we strive to create sustainable work clothing that is durable, comfortable, and stylish. We take product quality seriously and are committed to providing our customers with exceptional service. If you feel there's room for improvement in any area, we'd love to hear your thoughts as we're always looking for ways to improve. Please do not hesitate to contact us at customercare@carhartt.com to share your experience with us.
Regards,
Carhartt Europe
23 Feb 2024
Verified review
Ordered from the website.
When it got to a delivery office close by it said it was addressed incorrectly, however I had another parcel from someone else addressed the exact same delivered the same day. I also used your chat feature and they assured me it wasn’t addressed incorrectly. I now have to wait a month to get a refund. Only giving it more than 1 star due to the staff that helped in the chat.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you for taking the time to leave us a review and for your patience while we sort out this issue. We appreciate your kind words regarding our chat staff, they are always dedicated to providing our customers with the best possible experience. At Carhartt, we strive to ensure that all orders are delivered on time and correctly, so it is unfortunate that this was not the case in this instance. We will be internally investigating what has gone wrong here, it seems that for some reason the carrier was not able to find your address even though it is correct. Our sincerest apologies for the major inconvenience.
Regards,
Carhartt Europe
20 Feb 2024
Verified review
Recently bought women dungarees for my daughter who works with me they were £140
And we’re unfit for hard work so sent them back
However I wear your trousers black doubled lined copper rivets on by far the best hard wearing trousers I have ever worn 100% cotton
Shame the dungarees were not the same quality.
Regards Peter
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Answer by carhartt.com/gb
27 Feb 2024
Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department.
Regards,
Carhartt Europe
Ordered £££'s clothing 3rd Feb - Still not here 18th Feb! - Avoid
Ordered £££'s clothing 3rd Feb - Still not received - several phone calls - my accounts has been debited.
I really wished I had read the reviews first - Avoid this company
Carhartt reply - No apology for the order not arriving yet they have taken my payment £££'s - no apology - seriosuly avoid this company
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15 Mar 2024
Verified review
No refund as yet!!
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
13 Mar 2024
Verified review
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Answer by carhartt.com/gb
14 Mar 2024
We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Warranty is not as listed on website. Thought they would stand by their products but they don’t. Bought 2 pairs of work trousers at nearly £250. After a year they are starting to go. Called carhartt expecting a repair but told they only offer a 6 month warranty. Website says different, no specific mention of period just says they stand by their products.
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19 Jan 2024
Verified review
Have not received the refund for this item despite returning it- size large.
I had ordered an extra large and returned this too.
Received one refund but not the second refund- will expect to receive the second refund for the second order please
Jg.wilson@blueyonder.co.uk
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Answer by carhartt.com/gb
22 Jan 2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items.
We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund.
Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible.
Best regards,
Carhartt Europe
10 Feb 2024
Verified review
Quicker turnaround of returns, I appreciate they say x/y days but at least send an update that they have received my return and the refund is getting processed!
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Answer by carhartt.com/gb
12 Feb 2024
Dear Mr. Emanuel,
our sincerest apologies for the delay in the refunding of your return.
Unfortunately, I do not see the return yet in our processing system, could you please inform me which item(s) were send back so I can manually start the refund process for you. I can see that the return was started and arrived in our first warehouse in Swindon, which is why I can instantly start the refund process manually.
Please provide the information on which item was returned to jengelsman@carhartt.com
Regards,
Carhartt Europe
4 Feb 2024
Verified review
Despite ordering L I was sent XL. I have returned the item 5 days ago but not had any acknowledgement
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Answer by carhartt.com/gb
5 Feb 2024
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to learn that you received an XL size instead of the L size you ordered. We understand the importance of receiving the correct item promptly.
We appreciate your swift action in returning the incorrect item. However, we are sorry to hear that you haven't received an acknowledgment or update regarding the status of your return. This falls short of the level of service we strive to provide, and we understand your frustration.
To expedite the resolution process, we recommend reaching out to our dedicated customer service team at customercare@carhartt.com. They will be able to investigate the status of your return, provide updates, and ensure that the correct size (L) is available for dispatch.
Regards,
Carhartt Europe
26 Jan 2024
Verified review
Actually refund people when they have returned items back to you.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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