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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Took order and payment but didn't delivery ... had to chase refund and wait. Good will geture would help to compinsate for this poor service.
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Answer by carhartt.com/gb
2 days ago
Thank you for taking the time to provide us with your feedback. We know that our customers value convenience and quality service, and we apologize for not meeting your expectations. At Carhartt, we strive to make sure our customers are well taken care of and provided with the highest quality of service and products. I see that the order was returned to us as the delivery address was incorrect, we will investigating on this in order to improve our communication in this type of scenario. Thank you again for your feedback!
24 Apr 2024
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
25 Apr 2024
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
20 Apr 2024
Verified review
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible.
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Order not actually sent ?
Despite having a Royal Mail tracking number my order still shows as "we're expecting it" 10 days after placing the order. I have not received any emails to let me know there is a delay so I'm not really sure what has happened. Pretty disappointing.
Update: As of 22 April this is still not resolved. Customer care did not even reply to my email. I still have no tracking number.
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Answer by carhartt.com/gb
23 Apr 2024
Our apologies for the lack of communication from our customer service department.
Besides investigating what happened there, I would like to start either the reshipment or refund process for you.
I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses.
Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund?
Once again my sincerest apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
28 Mar 2024
Verified review
I have been asked to review a product I am still waiting for.
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Answer by carhartt.com/gb
29 Mar 2024
Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future.
Regards,
Carhartt Europe
15 Mar 2024
Verified review
No refund as yet!!
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
13 Mar 2024
Verified review
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Answer by carhartt.com/gb
14 Mar 2024
We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further.
Regards,
Carhartt Europe
20 Feb 2024
Verified review
Recently bought women dungarees for my daughter who works with me they were £140
And we’re unfit for hard work so sent them back
However I wear your trousers black doubled lined copper rivets on by far the best hard wearing trousers I have ever worn 100% cotton
Shame the dungarees were not the same quality.
Regards Peter
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Answer by carhartt.com/gb
27 Feb 2024
Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department.
Regards,
Carhartt Europe
Ordered £££'s clothing 3rd Feb - Still not here 18th Feb! - Avoid
Ordered £££'s clothing 3rd Feb - Still not received - several phone calls - my accounts has been debited.
I really wished I had read the reviews first - Avoid this company
Carhartt reply - No apology for the order not arriving yet they have taken my payment £££'s - no apology - seriosuly avoid this company
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7 Feb 2024
Verified review
Pay my refund
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Answer by carhartt.com/gb
9 Feb 2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, positive or negative. At Carhartt, we strive to provide the highest level of customer service and we apologize if that was not your experience in this instance. We work hard to ensure refunds are issued in a timely manner, and if you require any further assistance please do not hesitate to reach out to us at customercare@carhartt.com
Regards,
Carhartt Europe
6 Feb 2024
Verified review
Still haven’t received my order
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Answer by carhartt.com/gb
7 Feb 2024
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of receiving your order promptly, and we're sorry for the delay.
To address this matter promptly and efficiently, we kindly ask you to reach out to our dedicated customer support team at customercare@carhartt.com. They are ready to assist you and ensure that your order is resolved to your satisfaction. Please provide your order details and any relevant information so that we can expedite the process and investigate the status of your shipment.
At Carhartt, we strive to provide excellent service, and your feedback is crucial in helping us improve. We appreciate your patience and understanding as we work to resolve this issue promptly.
REgarads,
Carhartt Europe
26 Jan 2024
Verified review
Actually refund people when they have returned items back to you.
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23 Jan 2024
Verified review
Order was cancelled
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Answer by carhartt.com/gb
24 Jan 2024
We regret to inform you that your order had to be canceled due to an unexpected stock error. Despite initially showing the item as available in stock, it turned out that we were unable to fulfill your order as anticipated. We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any disappointment.
If you have any further questions or concerns regarding your canceled order, please feel free to reach out to our customer support team at customercare@carhartt.com. They will be happy to assist you with any additional information or help you find an alternative solution.
Regards,
Carhartt Europe
19 Jan 2024
Verified review
Have not received the refund for this item despite returning it- size large.
I had ordered an extra large and returned this too.
Received one refund but not the second refund- will expect to receive the second refund for the second order please
Jg.wilson@blueyonder.co.uk
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Answer by carhartt.com/gb
22 Jan 2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items.
We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund.
Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible.
Best regards,
Carhartt Europe
16 Jan 2024
Verified review
Implying im a thief
Only sent 1 of the 3 things and are implying i stole them
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Answer by carhartt.com/gb
17 Jan 2024
I'm truly sorry for the frustration and inconvenience you've faced with your recent order. It's disheartening to hear that you feel this way, especially regarding the missing items and the implication that something may be amiss.
To ensure I fully understand the details and work towards a resolution that meets your expectations, could you please share any emails or documentation you've exchanged with me, your Customer Service representative? This will help me better grasp the situation and assist you more effectively.
Kindly forward the relevant information to me at jengelsman@carhartt.com. Your feedback is incredibly important, and I'm personally committed to helping you resolve and amend this situation to your satisfaction.
I apologize again for any inconvenience caused and appreciate your understanding as I work to make things right for you. Your trust in Carhartt is important, and I'm dedicated to ensuring a positive resolution.
Regards,
Carhartt Europe
15 Jan 2024
Verified review
Still waiting on a refund . 2 weeks later..
I wouldn't recommend buying online due to the backwards refund and returns system
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Answer by carhartt.com/gb
16 Jan 2024
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your refund process, and I understand the frustration of waiting for an extended period.
To ensure we address this matter promptly, I kindly request you to contact me directly at jengelsman@carhartt.com. By reaching out to me, we can expedite the investigation into your case and initiate the refund process manually.
I truly value your feedback, and I want to assure you that we take these issues seriously. Your satisfaction is our priority, and we are committed to resolving this matter to your utmost satisfaction.
Once again, I apologize for any inconvenience caused, and I appreciate your patience as we work to resolve this issue promptly. Your feedback is invaluable, and it helps us improve our services.
Regards,
Carhartt Europe
9 Jan 2024
Verified review
I ordered an item in November, Carhartt dispatched the wrong item. The onus was on me to get it back to them, which I did and sadly despite several emails and phone calls from myself they failed to get the correct item to me intime for Christmas. It was my Sons main Christmas present.
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8 Jan 2024
Verified review
I returned my polo shirt as it was too big back in December, I followed all the returns instructions given and I have not had any confirmation of the return or any refund yet.
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2 Jan 2024
Verified review
Still waiting to receive my product
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Answer by carhartt.com/gb
3 Jan 2024
Thanks for your review! We appreciate you taking the time to share your experience with Carhartt. We're always striving to provide our customers with the best possible service and products. Unfortunately, it sounds like this order slipped through the cracks. Please reach out to us at customercare@carhartt.com if you need any further assistance with your order. If the order has been lost then they can help to start the reshipment process.
Regards,
Carhartt Europe
19 Dec 2023
Verified review
Very disappointed with the service received; wrong items delivered and then had the audacity to say wouldn’t send correct items until Post Office has returned wrong items - even though I provided proof of posting.
Through no fault of my own, I may not receive the ordered AND PAID FOR items in time for Christmas.
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Answer by carhartt.com/gb
21 Dec 2023
hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced with our service. I understand the frustration and disappointment you must be feeling, and I want to assure you that we take your feedback seriously.
I want to personally address this matter to ensure a swift resolution. Could you please forward the customer support conversation to me at jengelsman@carhartt.com? This will allow me to investigate the issue thoroughly and take immediate steps to prevent such incidents from occurring in the future.
I understand the urgency of the situation, especially with Christmas approaching, and I am truly sorry that our service fell short of your expectations. Rest assured, we will make every effort to expedite the resolution and ensure that you receive the correct items as soon as possible.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation promptly.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
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