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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Very Easy to Order from Best2Serve and pleased that I am covered now.
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4 Aug 2023
Verified review
Always my first choice for laptop warranty extension.
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2 Aug 2023
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I have always found them very helpful in the past and my experience with them has been positive
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26 Jul 2023
Verified review
great buy.
Nice easy to order care and repair.
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20 Jul 2023
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All was very quickly posted and arrived on time.
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9 Jul 2023
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Just brilliant
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4 Jul 2023
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good to deaL WITH
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3 Jul 2023
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Great customer advisor
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21 Jun 2023
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Delighted with Best2Serve, who were recommended to me on the neighbourhood site Next Door. I have a new desktop computer (one month out of guarantee!) and I needed it urgently for my Creative Writing Course. Seb came to us straight away and had to take it with him as the problem was a chipped screen.
As soon as the new part was received Seb returned it to us and set it up again for us. I am happy to recommend this company to everyone whose PC needs some tender loving care.
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18 Jun 2023
Verified review
Exciting and rewarding
This was a totally new and unique experience that would recommend
to anybody who hasn`t done it
A must do for all
Good service I had from you and DHL delivery to me and I will use you again to order
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24 May 2023
Verified review
Problem free.
Everything was fine no problems at all.
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23 May 2023
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HP Care Package
I bought a HP Care Package and it was processed within 24 hours.
Easy and efficient, I have never needed to call upon the prior two Care Packages for my PC however it is good to know I am covered in case of a failure for two extra years. I got 20% off as well.
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19 May 2023
Verified review
Very helpful
The gentleman that helped me was very patient and clear with what he needed me to do.
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18 May 2023
Verified review
A Quick Resolution
After logging my laptop problem and making the phone all, I was very quickly assured my cracked screen and bashed power connectors could be replaced.
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16 May 2023
Verified review
Smooth and quick transaction.
Everything went smoothly with no problems at all. Thank you 10/10.
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