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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
As I was a HP instant Ink subscriber I could have had the help for free but the HP system dragged me into paying for the service. I requested a refund but my request has been ignored
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Answer by best2serve.com
10 days ago
Unfortunately we didn't receive your request for refund. Can you please make sure you send the request to helpdesk@best2serve.com, you will receive a reply from us within 48 hours.
11 days ago
Verified review
Didn't help and would like my money back
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Answer by best2serve.com
10 days ago
We regret that the service didn't help. We would like to receive more details so we can inform technical support in order that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
1 Mar 2024
Verified review
doesn't do what it should
it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was recommended i wish i hadn't
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more delays.
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24 Jul 2023
Verified review
Your quality control is poor!
Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed.
Despite the quality report stating that ‘case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out!
The laptop now has to be returned for a 2nd time to have the screw replaced leaving me without my laptop for an additional period.
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10 May 2023
Verified review
BTZB0441-01
DPD collected my laptop for repair on Thursday 27th April.
The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th of May the same DPD arrived again to collect the laptop. I explained again that it had already been collected. The HP Customer support page tells me that the unit was collected but it also says that I was unavailable for collection on 3 occasions, I was available. I rang HP on 6th May and they assured me the unit is with the repairer. I have paid a lot of money for the repair and would expect better service than this the status page is not helpful
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14 Jul 2023
Verified review
Send a reminder when the plan is about to expire
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8 Nov 2023
Verified review
Extremely disappointed that you would not send or even consider sending me a written confirmation
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26 Apr 2023
Verified review
Inform people about the month of protection before or after they purchase for here.
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19 Sept 2023
Verified review
No reminder received for expiry of cover, very steep rise in annual fee
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9 Oct 2023
Verified review
Tell me what I bought from you and I'll tell you what I thought of it
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9 Jul 2023
Verified review
No reminder to renew after expiry
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10 Oct 2023
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31 Aug 2023
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22 Jun 2023
Verified review
Paid twice in spite of guarantee
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
28 Sept 2023
Verified review
Let's see, where might be a good place to start. First I have 2 contracts with this supplier, I assume this is for the most recent. Then, how about zero contact over the period of the extended cover, then there was no contact to remind about renewal, then .... the renewal price had leapt up by a very large degree. To boot there is no clear visibility of the cover on my HP dashboard. The only positive I suppose I might have is when the machine decides to go 'bsod' or other form of breakdown, there might actually be someone on the end of the line to arrange a fix. Anyway, so far so good, all working with zero intervention from these bods.
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Answer by best2serve.com
28 Sept 2023
If you need help, you can always contact the support department at the number stated in the HP Care Pack contract.
You can find the warranty via the warranty checker: https://support.hp.com/gb-en/warrantyresult/hp-14-f0000-laptop-pc-series/33690517/model/37521505?sku=19M10EA&serialnumber=5CD105KJTR
28 Jul 2023
Verified review
Poor service
After I paid for this service your rep on the phone tried to connect to my phone but couldn't and told me to contact my internet provider. I explained the problem appeared mechanical and not to do with the internet connection. He didn't offer a local repair. I subsequently checked my printer's internal workings and cleaned it and the fault was cleared. Therefore, I've paid for a service I never received.
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Answer by best2serve.com
28 Jul 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform Technical Support so that this does not happen again in the future. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
18 Oct 2023
Verified review
unable to get through on phone for over three hours after purchasing product..Whats app and text service didnt work for call back.
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Answer by best2serve.com
18 Oct 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
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