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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Extremely disappointed that you would not send or even consider sending me a written confirmation
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19 Sept 2023
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No reminder received for expiry of cover, very steep rise in annual fee
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9 Oct 2023
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Tell me what I bought from you and I'll tell you what I thought of it
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9 Jul 2023
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No reminder to renew after expiry
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10 Oct 2023
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31 Aug 2023
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1 Nov 2023
Verified review
Shameful
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Answer by best2serve.com
13 Nov 2023
We apologize for the inconvenience. We referred your request to the technical department. You will be contacted soon regarding the repair follow up.
13 Oct 2023
Verified review
Scam - avoid
Impossible to get through to an agent after purchasing a support package. The phone line rings off at the 9 minute point, and none of the 'digital' options work either. They ignore emails too. I've gone to my credit card provider for a refund. This is a scam - avoid.
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Answer by best2serve.com
16 Oct 2023
We apologize for the inconvenience experienced. We inform you that your order has been refunded.
6 Oct 2023
Verified review
Scam
Unable to get through by phone or using their "digital" method (text message). They haven't responded to any email communication either.
Pretty sure this is a scam. Avoid.
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27 Jul 2023
Verified review
Extremely difficult to get a satisfactory response or reply from this company.
Totally ignored my attempted requests to respond or honour arranged call backs to my many calls!
Sold a policy that did not suit my agreed requirement with their sales team.
Agreed with the salesperson that the policy would cover the repair of faulty hinges only to find out once I had purchased the policy and laptop sent to HP that the repair would be a paid repair of £314.29 reduced as a favour to £267.15!
Thanks to Trusted Shops who arranged the refund of the policy costs which then helped to pay for the repair!
I will not purchase another HP item again or use Best2Serve for any future repairs!
Once bitten!
Thank you Trusted Shops for helping me.
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27 Jul 2023
Verified review
Sent my HP laptop for a repair to the hinge/screen which was preventing the laptop from opening. It was subsequently repaired and returned to me with a screw missing from the rear case.
HP are stating that the laptop was received by them with the screw missing and therefore returned to me in the same state!
The laptop was returned to me along with a repair invoice sheet and a HP quality check sheet with one of the many items marked as PASS by the QA inspector being ‘Case correctly fitted and screws in place, which they weren't.
I have spent the last 6 days trying to get this resolved and now need some help from Trusted Shops.
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13 May 2023
Verified review
My laptop was brand new. I opened it up from the box and it wasn't turning on, so I sent it away for repairs. No stretches or even a single mark. Received it back with a bit locker password, dirt behind the screen, HP logo stretched, the sticker removed and the rubber at the bottom peeling off. What the hell have you done to my PC which I paid a premium price for. I will take this matter further.
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Answer by best2serve.com
22 May 2023
We apologize for the inconvenience. We escalated your query to the technical department. An engineer should contact you regarding the follow up of the unit repair.
11 Oct 2023
Verified review
Poor administration of warranty extension.
Despite my previous review eliciting a promise that the problem would be resolved in 2-3 days, nothing has happened and 11 days have elapsed. I cannot have confidence in a company whose own IT department cannot resolve a simple issue which has been dragging on for many weeks. ..I have therefore reduced my assessment to 1 star.
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29 May 2023
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When I rang a few times each person told me something different and still no replacement for the printer HP broke due to an update
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Answer by best2serve.com
31 May 2023
We apologize for the inconvenience. We referred your request to the technical department.
4 Dec 2023
Verified review
You have totally messed up my order. I've paid for and send a computer which the repair team don't recognised and now threaten to send back without the repairs I have paid for. This is completely unacceptable and you have made a mistake of huge inconvenience.
Plus - what is the point of sending me something in German? Kaeferschutz? What is that all about please?
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Answer by best2serve.com
8 Dec 2023
We apologize for the inconvenience and would like to inform you that we have sent the request to the department concerned. We have asked the department concerned to reach out to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
8 Sept 2023
Verified review
When you tell someone something is free, don't charge them over £21 for it. Also, when you have charged thar much on a free product, make sure the problem can be fixed and with someone who I can understand instead of me having to constantly ask them to repeat everything!
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Answer by best2serve.com
11 Sept 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
15 Aug 2023
Verified review
I got no help at all. They just read out what I’d already found on Google. I’ve asked 4 times for this to be cancelled within the 14 days cooling off period and no one can help me. The guy on the phone said I should never have been charged for the service.
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Answer by best2serve.com
15 Aug 2023
Dear Mr. Poynter,
We have cancelled and refunded your order accordingly.
The funds will be credited to your credit card account in about 10- 12 business days.
2 Dec 2023
Verified review
I have not received any documents from HP ie. Care Pack details or acknowledgement. HP web site now tells me that "There is NO Care Pack for my PC Serial No.8CCO230FNZ available.
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Answer by best2serve.com
3 Dec 2023
Thank you for your message and our apologies that the HP Care Pack bought is not visible yet.
The HP Care Pack bought has been activated and registered though and as a result, the HP Care Pack contract was sent to you by Email the 27th of November. From that moment on, you can start using your HP Care Pack.
Please be advised that after receiving your HP Care Pack contract, it can take up to 14 days for HP to update your warranty status and your active HP Care Pack in their systems (for example in the HP Support Assistant).
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
16 Oct 2023
Verified review
Was extremely hard to contact someone. Took well over 72 hours for anything to be arranged.
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Answer by best2serve.com
17 Oct 2023
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.