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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
Easy and secure ordering. Good communication so far.
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22 Dec 2023
Verified review
HP USB recovery flash drive
Though the HP USB recovery drive I purchased did not fix my laptop, I am very satisfied with the customer after sales service I received.
Thank you very kindly.
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14 Dec 2023
Verified review
Assisted me with my problem printer. Very helpful.
Swift and effective repair, exceeding my expectations.
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23 Nov 2023
Verified review
Swift and effective repair, exceeding my expectations.
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18 Nov 2023
Verified review
Great service
They have great online delivery service, and very competitive prices.
Whats not to like ?
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17 Nov 2023
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11 Nov 2023
Verified review
Outstanding repair turn-around time
The repair turn-around time on my Desktop, which involved a new mother board,
was outstanding. DPD picked up my Desktop from my home, on the Tuesday and returned it to me on the Friday 2 days and 23 hours later. All my files were in place and the Desktop performed just like it always did. My only regret was that i had to pay for the repair, because the desktop was 6 months out of warranty. I was then offered an extra 1 year warranty at a fair price, which I have now paid.
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9 Nov 2023
Verified review
Very helpful lady who talked me through printing problems, couldn’t be more helpful
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