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Top positive review
1 Jun 2023
Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
I cancelled my order but they refuse to accept my cancellation.
Then wrote it was packaged & with the courier. NO IT IS NOT AS THE COURIER HAS NOT RECEIVED IT - more filthy lies !!!!!
Into 2nd week with no items.
Had to go and buy them from supermarket.
DO NOT USE THEM !!!!
CROOKS AND STILL WAITNG MY REFUND !!!!!
My order wasn’t delivered, because it was damaged, the driver said it was leaking. This I can accept, what I can’t accept is the poor communication, and all the wasted time online chats etc - in which I was told items won’t be redelivered do I want a refund? - well obviously if I’m receiving items?! Now I’m told it’s being redelivered. I am dyslexic, I run my own business. I can not handle so much bad information wasted time it just wears me out.
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6 Jun 2023
Verified review
Disappointed
Badly packed. Three items pack had opened on the seam so we soft, crisps. When ordering I checked sell by dates by clicking on the item, some were as little as 4 weeks but still in date. When received many items were several weeks out of date and one item was November 2022. Whilst I expected short codes by checking before ordering I did not expect to receive such old stock. Would not order again.
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29 May 2023
Verified review
Delivery drama
Kept getting messages stating different delivery dates then cancelling them very annoying. Reported this but nothing heard back yet and delivery made when I was out but a neighbour sorted things out for me. Goids are great but service dire
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19 May 2023
Verified review
I ordered goods a week ago and have not received them yet. I was told they are packed a couple of days ago and since then nothing. I am very disappointed
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6 Jun 2023
Verified review
Order not received. Voucher for money off next order, when original order not yet delivered. Would not recommend. First and last time used.
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27 May 2023
Verified review
Items were missing from my order, 3 items that I didn't order were included. Emailed customer support but no response.
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21 May 2023
Verified review
Delivery cockup. Change of delivery firm after I was allocated a delivery slot. Ordered 13th ,still waiting
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5 Jun 2023
Verified review
Poor delivery partner
The delivery from Parcel force is awful this is not the fault of Motatos but they need to sort it out.
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21 May 2023
Verified review
item ordered was not delivered as opposed to the 5 working day policy. very disappointed
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21 May 2023
Verified review
Takes far to long and not enough information on site as to when delivery is.
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20 May 2023
Verified review
still waiting for delivery despite being bombarded by adverts to buy more!
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19 Jun 2023
Verified review
I can’t find my full order and no response from emi
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