desenio.co.ukReviews:
1,365 reviews in the last 12 months32,017 total reviews
Good
Top positive review
4 Sept 2023
Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review
4 Jan 2024
Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk
31 Mar 2024
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abstract prints
Lovely prints but bit on the expensive side
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8 Apr 2024
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Great choice. Slow delivery
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10 Apr 2024
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9 Apr 2024
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8 Apr 2024
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3 Apr 2024
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1 Apr 2024
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16 Mar 2024
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26 Feb 2024
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Mixed opinions!
Love the posters- all came as expected however "Own photo" experience less than good... I ordered a photo of our wedding for £29.99 and I may as well have printed it out myself. Not even on nice photo paper and I thought it was a canvas for the extortionate price! Would not recommend that part of the service.
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27 Feb 2024
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I am a regular customer with Desenio and recently purchased over £200 worth of prints snd Canvas’s. I wanted to return a canvas priced at £60, customer service is very slow, got back to me after six days to tell me if I’m issued a return label that £20 would be deducted from my refund. So I decided to keep it and 20% discount was offered instead.
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Answer by desenio.co.uk
28 Feb 2024
Dear customer,
Thank you for your feedback.
We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply.
When it comes to returns we try to make our process as clear and transparent as possible. We can see that you are already in contact with one of our customer service agents, who provided you with different solutions for your concern.
We wish you a lovely day!
/DESENIO
3 Mar 2024
Verified review
I did not choose to pick-up option, but automatically applied, and could not change the delivery location.
The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.
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Answer by desenio.co.uk
8 Mar 2024
Hi,
Thank you for your feedback.
We are sorry to hear about the issues you have experienced with your order.
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
Kind regards,
/DESENIO
3 Mar 2024
Verified review
I bought a frame and print. The print although protected by cardboard was creased in the corner. I had hoped that since I purchased both Desenio would have placed the print in the frame. That would have avoided the crease.
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16 Feb 2024
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Not completely happy
Ordering and the delivery very good. Not too pleased with the quality of the print as the colours are not as vibrant as they seemed online and the oak frame also is much lighter. I think they were both overpriced.
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11 Mar 2024
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Resolved my delivery issue satisfactorily
There was an issue with delivery but when I telephoned customer services, it was resolved to my satisfaction. I’ve therefore updated my review to four stars.
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25 Feb 2024
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The packaging on frames needs to be improved, as I am now awaiting my 3rd picture frame due to them being damaged every time and smashed in the corners.
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Answer by desenio.co.uk
28 Feb 2024
Hi,
Thank you for bringing this issue to our attention.
We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality.
We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern.
We wish you a lovely day!
/DESENIO
13 Feb 2024
Verified review
Delivered quickly from time of order
Delivered quickly from time ir order. Packed very well. Nice prints and as discounted, even better’. Will be ordering again.
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10 Mar 2024
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I liked the product but found the website confusing. I ended up ordering only the posters and not the frames
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Answer by desenio.co.uk
13 Mar 2024
Hi Anthony,
Thank you for your feedback.
We are sorry to hear about the issues you have experienced with our website. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
13 Feb 2024
Verified review
Communication
I have not received an order and I’m not getting anywhere trying to get this resolved
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Answer by desenio.co.uk
16 Feb 2024
Dear customer,
Thank you for bringing this problem to our attention.
We are sorry for your overall bad experience with us.
We can see however, that one of our agents has already been in contact with you regarding this issue, nevertheless, we will contact you again regarding this matter. With your input, we look forward to finding the best solution.
We wish you a lovely day!
/DESENIO
21 Feb 2024
Verified review
Prints
Nice prints and yes, would use again , but delivery is sooo slow.
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3 Mar 2024
Verified review
Glass very fragile two times delivery received damaged glass
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Answer by desenio.co.uk
8 Mar 2024
Hi,
Thank you for bringing this to our attention.
We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service.
We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality.
We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern.
Kind regards,
/DESENIO