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desenio.co.uk
Reviews:

1,365 reviews in the last 12 months32,017 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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18 Sept 2023
 Verified review
Poor delivery Order process fine and products are great but delivery is always messed up
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Answer by desenio.co.uk
21 Sept 2023
Hi Ella, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
28 Aug 2023
 Verified review
Great website and products are good 3 stars for the delivery company
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Answer by desenio.co.uk
30 Aug 2023
Hi Domenic, Thank you for your feedback. We're so sorry to hear that you are not happy with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
23 Aug 2023
 Verified review
Ordered prints that never arrived. Offered to re-send or refund. Asked for refund then only partially refunded me.
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Answer by desenio.co.uk
24 Aug 2023
Hi Laura, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
16 Aug 2023
 Verified review
I was never contacted regarding the delivering of my item after a week. Only when I contacted did I get my order.
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Answer by desenio.co.uk
24 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry for your bad experience with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for any concern that you might have. We wish you a lovely day! /DESENIO
15 Aug 2023
 Verified review
The print is very faint not like the website
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Answer by desenio.co.uk
16 Aug 2023
Hi Maria, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
14 Aug 2023
 Verified review
Not the best quality prints.
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Answer by desenio.co.uk
16 Aug 2023
Hi Kate, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
11 Aug 2023
 Verified review
Expect a little more discount as a regular customer
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Answer by desenio.co.uk
16 Aug 2023
Hi Lucy, Thank you for your feedback. We are sorry that you are not satisfied with the discounts and campaigns we offer. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
6 Aug 2023
 Verified review
Wrong items sent
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Answer by desenio.co.uk
9 Aug 2023
Hi Michka, Thank you for bringing this issue to our attention. We are very sorry to hear that you have received the wrong items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
3 Aug 2023
 Verified review
Disappointed in quality of paper used for prints. Frames more expensive than competitors and no better
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Answer by desenio.co.uk
9 Aug 2023
Hi Susan, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of posters or our frames. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish and with our frames we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
26 Jul 2023
 Verified review
Perspex was cracked
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Answer by desenio.co.uk
26 Jul 2023
Hi Carl, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
23 Jul 2023
 Verified review
Disappointing quality. I expected more for the price paid.
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Answer by desenio.co.uk
26 Jul 2023
Hi Stephanie, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review
Frame arrived with one corner gapping and a sliver of wood coming away - not very good quality. The print looks great though, even in the large size we ordered, we're happy with print quality.
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Answer by desenio.co.uk
26 Jul 2023
Hi Hannah, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review
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18 Jul 2023
 Verified review

i think the prints are not the best…but good value for money

i think the prints are not the best quality but also the delivery was far too long
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Answer by desenio.co.uk
26 Jul 2023
Hi Sandy, Thank you for your feedback. We are very sorry to hear about the delay in the delivery and that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
Great value on sale items but some items disappointing when arrived e.g. appeared to be poor quality printing. Fine for the price we paid on sale but not worth the full price, in my opinion. Otherwise, great and vast choice and love the gallery wall options.
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Answer by desenio.co.uk
26 Jul 2023
Hi Jo, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Regarding the prices, our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
Allow normal delivery for those who have trouble leaving the house. For collection, allow more days instead of 2. Make location of lockers more specific, one at Stevenage Tesco is very hidden and took 2 days to find it. A bit overpriced but quality is still good.
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
The delivery is annoying, paying to get it delivered to a shop rather than your house which is literally round the corner..makes no sense
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have.  We wish you a lovely day! /DESENIO
19 Jun 2023
 Verified review
The posters are lovely, unfortunately, the customer service is not as good as it used to be and we are very frustrated with the lack of communication
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Answer by desenio.co.uk
20 Jun 2023
Hi and thank you for your review. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a great day! / DESENIO
15 Jun 2023
 Verified review
Poster was ok. Paper quality thin. Colours paler than expected
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Answer by desenio.co.uk
20 Jun 2023
Hi, thanks for your review. We are very sorry that you are not happy with our prints. We print our posters on matte, 200 g, uncoated premium paper. The paper is ageing-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions about our products, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO
9 Jun 2023
 Verified review
prices could be lower, paper quality could be better
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Answer by desenio.co.uk
15 Jun 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our Customer Service team is available to assist you with any concern that you might have. We wish you a lovely day! /DESENIO