desenio.co.uk

Reviews:

Hi Katharine, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Dear customer, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We also apologize for the delivery that was delayed in transit. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi Jackie, Thank you for getting in touch, your feedback is valuable to us so that we can work to provide an excellent experience for our customers! We are very sorry to hear about the problems you experienced with your order. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO

Hi Richard, Thank you for your feedback. We are sorry that our frames didn't meet your expectations. Our frames are handcrafted by skillful craftsmen with long experience in frame production based in Europe and Asia. Our frame suppliers have been carefully selected to align with our social and environmental responsibility. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Magda, Thank you for your feedback. We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Dear Customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. This is of course not how we would like our customer's experience to be Typically, we aim to process and dispatch orders from our warehouse located in the Czech Republic within one business day of the order being placed. While we strive for delivery within 3-6 business days from the order date, occasionally, factors like transit delays or a high volume of orders at our warehouse can extend this timeframe by 1-2 days. We can see that you are received the order on the 28th of October. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.co.uk We wish you a lovely day! /DESENIO

Hi, Thank you for your feedback. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Please don't hesitate to contact our Customer Service department if you have any questions or for any other reason at the following address: info@desenio.co.uk /DESENIO

Hi Lucie, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products, we strive to have the best possible quality there is to get. If you have any questions or if there is anything we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO

Hi Bex, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Suzy, Thank you for your feedback. We are sorry to hear that the items you are interested in have not been re stocked yet, and also that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will reach out to you shortly. Have a nice day! /DESENIO

Hi, We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward and we are sorry for your overall bad experience with us. And thank you for your feedback, it will help us to improve the customer experience. Have a nice day! /DESENIO

Hi Rebecca, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO

Hi, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. We wish you a lovely day! /DESENIO

Hi Julia, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the color of your posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi Mr. Andrew, Thank you for getting in touch, your feedback is valuable to us so that we can work to provide an excellent experience for our customers! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO

Hi Preston, Thank you for your feedback. We are sorry to hear that your products suffered damaged while at transport. We strive to use the best possible packaging materials and provide our customers with products in the highest possible quality. We are glad to see that one of our Customer Service agents has provided you with the best resolution for your concern. We wish you a lovely day! /DESENIO