desenio.co.uk

Reviews:

Hi Lisa, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Joanne, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner and that you were not satisfied with the communication regarding delivery! This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO

Hi Anthony, Thank you for your feedback. We are sorry to hear about the issues you have experienced with our website. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO

Hi, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Kind regards, /DESENIO

Hi, Thank you for bringing this to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are also so sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO

Hi, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. Have a nice day! /DESENIO

Dear customer, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. When it comes to returns we try to make our process as clear and transparent as possible. We can see that you are already in contact with one of our customer service agents, who provided you with different solutions for your concern. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO

Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see however, that one of our agents has already been in contact with you regarding this issue, nevertheless, we will contact you again regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Dear customer, Thank you for your feedback, it will help us to improve the customer experience. We are also very sorry to hear that you are not satisfied with the quality of our frames. We strive to have the strongest and most beautiful frames and therefore we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO