desenio.co.uk

Reviews:

Very prompt and everything was in very good order. Some prints expensive, would definitely buy from them again.

Nice wood frame colour but quality could be better. One corner join is already coming loose

Lovely prints but picture sizes aren’t actually as listed.

I like that you can order the frames as well as prints.

Easy to order and quick delivery.

Quality was like a standard printer. For £30 print (50x70cm) I expected a much better print. It came on what looked like standard paper and was not high res at all. I would have sent it back but made the mistake of not reading the terms before ordering. £10 fee for returning (not sure why) and you have to return it to Sweden. Wouldn’t order again.

The last 3 orders I have made have either came damaged or have had missing items. In total I have had 2 frames arrive damaged and 2 missing prints. One of which I have been waiting over a week for a response in order for the correct one to be posted out to me.

One of the prints was creased and the other wasn't a standard size so couldn't find a frame for the print

Prints are of good quality and I'm happy with them. I had trouble with receiving the delivery from FedEx as there was no way to reschedule or indicate morning or afternoon delivery from customer end, or to ask to leave package e.g. with neighbours, or redirect to a pickup point. After 3 unsuccessful delivery attempts I needed to go through Desenio customer service to sort it out (no trouble there, they got back to me the following day). FedEx were asked by Desenio to deliver to me after 4pm but proceeded to schedule 4th delivery in a row for a morning slot, which is when I'm normally at work. They finally left the canvases by my door though, which I was OK with, despite that it wasn't what was agreed. It shows for lack of understanding and poor communication from FedEx. Make sure you read Desenio's terms properly as during this experience I found out that if FedEx had sent my canvases back to Desenio I would have been charged extra 50% of order costs. This caused me a lot of stress and for that reason alone I won't order with Desenio again - i.e. the delivery service is unreliable and customers can't get in touch with them but at the same time after 3 attempts if you don't pick up your package yourself within 2 working days from a middle of nowhere, they might send it back, which might cost you a lot of money.

Happy with the products but delivery was far too long, took well over a week to arrive despite them advertising it as ‘fast delivery’ on their website. These days people expect next day or 2 day delivery. Box was also not packed well so the bottom half was open when it arrived.

Good art prints, but the quality wasn’t what I was expecting, the paper was very thin, like printer paper. I ordered a A3 print but the size didn’t work with the frame I bought it was too short! Overall slightly disappointed with the quality. But packaged well.

Absolutely love all my pictures and would buy again the only reason for 4stars was the packaging let it down. My order came in a cardboard box only and as a result the edge of posters were a bit crumpled. This wouldn't have happened if the came in a poster tube.

Pleased with my order. I have deducted one star as I had to go to a Tesco Express to collect it. After paying £ 4.95 for delivery, I would have expected my order to be delivered to my home address and not have to pay bus fare to go and collect it!

Prints and frames arrived as expected, great quality and securely packaged. Only thing to note was the hooks for the frames don’t come out far enough to hang easily, so quite long nails were needed to hang them but overall great value for money!

Received my prints and frames which are gorgeous and the frames which are of great quality only one thing I would say is that it took longer than expected for them to be delivered as my issue was with Evri not the best delivery company

Quick delivery, good quality pictures. They were in a tube as bought without frames, but they were really hard to get out of the tube as they were tightly in the tube. No issues, managed to get out ok eventually. Would purchase again.