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desenio.co.uk
Reviews:

1,361 reviews in the last 12 months32,028 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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21 Mar 2024
 Verified review
I am so disappointed with this service. when I recieved my framed poster the frame was damaged and the poster doesn't look good in the framed. I paid almost £100 for this service which is a lot of money for me.i tried to contact DESENIO on several occasions through the website and still have heard nothing. I have had to contact PayPal.
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Answer by desenio.co.uk
27 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Mar 2024
 Verified review
Customer service is just awful and slow
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Answer by desenio.co.uk
21 Mar 2024
Dear customer, Thank you for your feedback. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We also apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We are available to assist you with any other concern you might have. We wish you a lovely day! /DESENIO
11 Apr 2024
 Verified review
Paper quality poor
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26 Feb 2024
 Verified review

Mixed opinions!

Love the posters- all came as expected however "Own photo" experience less than good... I ordered a photo of our wedding for £29.99 and I may as well have printed it out myself. Not even on nice photo paper and I thought it was a canvas for the extortionate price! Would not recommend that part of the service.
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3 Mar 2024
 Verified review
I bought a frame and print. The print although protected by cardboard was creased in the corner. I had hoped that since I purchased both Desenio would have placed the print in the frame. That would have avoided the crease.
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11 Mar 2024
 Verified review

Resolved my delivery issue satisfactorily

There was an issue with delivery but when I telephoned customer services, it was resolved to my satisfaction. I’ve therefore updated my review to four stars.
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21 Feb 2024
 Verified review

Prints

Nice prints and yes, would use again , but delivery is sooo slow.
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11 Mar 2024
 Verified review
Prints are good quality and arrived quickly.
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25 Feb 2024
 Verified review
Great service and great quality prints.
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16 Mar 2024
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11 Mar 2024
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11 Mar 2024
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28 Feb 2024
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8 Mar 2024
 Verified review
We had faulty frame sent and a creased poster etc . Have tried to send them an email detailing this but it does not show up as sent and I can't get through to them .Disappointed as previously we have been pleased with the products . We do not want a refund just a replacement for damaged items . Also we signed up to get 30% discount on posters but discount did not come off order . Annoyingly the next day if we had placed ordered then we would have saved £14 aprox .
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Answer by desenio.co.uk
13 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Feb 2024
 Verified review

Badly creased picture

Upon delivery of my package I was concerned to see that the cardboard envelope containing my picture was quite badly creased in several places. I hoped that the picture inside was OK, but it had matching creases. The envelope was pretty lightweight and had clearly been mishandled during transit, but I think if sturdier packaging had been used, like a postal tube, then it would probably have arrived intact.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that our Customer Service agent already reached out to you who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
18 Feb 2024
 Verified review

Same print on Aliexpress

Delivery was quick and I anticipated it would take slightly longer as it was shipped from Germany. Communication was clear on delivery. However, I recently saw the same print which I purchased on AliExpress for a fraction of the price,which I wasn't happy about. Not sure how ethical this is.Messaged on IG but not had a reply yet.
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Thank you, have a nice day! /DESENIO
2 Mar 2024
 Verified review
Two of the posters arrived damaged. They are A1 size and had creases across them. The packaging they arrived in was not very sturdy given the fragile nature of the posters. I emailed Desenio straight away with pictures and after 5 days I’ve still not had a response.
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Kind regards, /DESENIO
11 Feb 2024
 Verified review
Order was easy and delivery fast. Good selection of prints and the ones that I got I really like. Only disadvantage is that the sizings of the prints are weird not quite A3 which is very annoying when purchasing frames for the prints as they aren't a perfect fit.
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8 Feb 2024
 Verified review
I like the prices, and variety of choice. Faster delivery would be nice And it would be good if all the items in one order arrived together.
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13 Feb 2024
 Verified review

Delivered quickly from time of order

Delivered quickly from time ir order. Packed very well. Nice prints and as discounted, even better’. Will be ordering again.
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