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desenio.co.uk
Reviews:

1,353 reviews in the last 12 months32,019 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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23 Jul 2023
 Verified review
Disappointing quality. I expected more for the price paid.
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Answer by desenio.co.uk
26 Jul 2023
Hi Stephanie, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Oct 2023
 Verified review
It was fine, what more do you really want me to say?
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Answer by desenio.co.uk
11 Oct 2023
Hi Mr. Andrew, Thank you for getting in touch, your feedback is valuable to us so that we can work to provide an excellent experience for our customers! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
11 Aug 2023
 Verified review
Expect a little more discount as a regular customer
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Answer by desenio.co.uk
16 Aug 2023
Hi Lucy, Thank you for your feedback. We are sorry that you are not satisfied with the discounts and campaigns we offer. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
9 Jun 2023
 Verified review
prices could be lower, paper quality could be better
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Answer by desenio.co.uk
15 Jun 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our Customer Service team is available to assist you with any concern that you might have. We wish you a lovely day! /DESENIO
15 Aug 2023
 Verified review
The print is very faint not like the website
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Answer by desenio.co.uk
16 Aug 2023
Hi Maria, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
24 Nov 2023
 Verified review
Delivery times- longer process than normal.
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Answer by desenio.co.uk
29 Nov 2023
Dear customer, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
2 Nov 2023
 Verified review

Good but extortionate

Prices are extortionate, but quality is good
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Answer by desenio.co.uk
7 Nov 2023
Hi, Thank you for your feedback. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Please don't hesitate to contact our Customer Service department if you have any questions or for any other reason at the following address: info@desenio.co.uk /DESENIO
6 Nov 2023
 Verified review
A frame was damaged on arival.
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Answer by desenio.co.uk
7 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
5 Nov 2023
 Verified review
Delivery time was very long.
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Answer by desenio.co.uk
6 Nov 2023
Dear Customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. This is of course not how we would like our customer's experience to be Typically, we aim to process and dispatch orders from our warehouse located in the Czech Republic within one business day of the order being placed. While we strive for delivery within 3-6 business days from the order date, occasionally, factors like transit delays or a high volume of orders at our warehouse can extend this timeframe by 1-2 days. We can see that you are received the order on the 28th of October. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.co.uk We wish you a lovely day! /DESENIO
29 Oct 2023
 Verified review
disappointed with the quality
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Answer by desenio.co.uk
1 Nov 2023
Hi Lucie, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products, we strive to have the best possible quality there is to get. If you have any questions or if there is anything we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
14 Aug 2023
 Verified review
Not the best quality prints.
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Answer by desenio.co.uk
16 Aug 2023
Hi Kate, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
26 Jul 2023
 Verified review
Perspex was cracked
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Answer by desenio.co.uk
26 Jul 2023
Hi Carl, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
29 May 2023
 Verified review
Packaging an issue
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Answer by desenio.co.uk
30 May 2023
Dear customer, Thank you for your feedback. We are glad to see you are in contact with out customer service team, who will ensure you receieve all articles in the perfect condition! At this time, we await more pictures from you as in the pictures received we can only detect that in fact only the safe protection papper is wrinkled. Upon more pictures of your received posters, we will be happy to send a replacement if needed. We wish you a great day! DESENIO
6 Aug 2023
 Verified review
Wrong items sent
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Answer by desenio.co.uk
9 Aug 2023
Hi Michka, Thank you for bringing this issue to our attention. We are very sorry to hear that you have received the wrong items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
14 Apr 2024
 Verified review
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25 Oct 2023
 Verified review
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18 Jul 2023
 Verified review
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28 May 2023
 Verified review
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4 Dec 2023
 Verified review
I ended up paying nearly seven pounds in delivery and shipping charges for an item that was worth just over eight. And I might have just been about ok with that if it had been delivered to my door, but somehow (and could have been user error on my part) it was delivered to a Tescos a couple of miles away. When you have my billing address, why would I want to pay over seven pounds in delivery charges to have to go somewhere else to collect. A complete pain and a waste of a couple of time collecting at the weekend. On the plus side, the poster was damaged, hence I didn't give one star
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Answer by desenio.co.uk
8 Dec 2023
Hi Richard, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding potential fees can be found on our website and in this case once you are making the purchase we provide options of delivery and it is also in the order confirmation as well. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Dec 2023
 Verified review

Damages goods, slow customer service.

Ordered two personalised photos as Christmas presents, when they arrived they weren't packaged properly and were damaged - I was told they would be replaced - then a week later told they can't be replaced due to a technical fault and i will be refunded in 14 days and to reorder with 10% discount - I jad 20% on original order- still waiting to here back and now without 2, what I thought would be, lovely gifts.
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Answer by desenio.co.uk
8 Dec 2023
Hi Linda, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO