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desenio.co.uk
Reviews:

1,353 reviews in the last 12 months32,019 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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11 Dec 2023
 Verified review

Excellent quality prints and designs, shame about Envri

Excellent quality prints and designs, it's just a shame they use Envri as delivery partner. Envri failed to deliver my parcel and it was returned to Desenio
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Answer by desenio.co.uk
14 Dec 2023
Hi Katie, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be and we value very much your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
14 Dec 2023
 Verified review
First order came quite quickly, 2nd order still waiting have sent email had 2 responses just saying we will get back to you soon sorry for the delay
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Answer by desenio.co.uk
14 Dec 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
The delivery is annoying, paying to get it delivered to a shop rather than your house which is literally round the corner..makes no sense
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have.  We wish you a lovely day! /DESENIO
11 Oct 2023
 Verified review

Good but expensive

Good quality photo prints with quick delivery but my sister had some photo prints done elsewhere online, same quality and much cheaper.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. We wish you a lovely day! /DESENIO
24 Dec 2023
 Verified review
Printing process looks average but for the price it was to be expected. Otherwise good quality and delivered within stated timeframe.
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for your feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team. Happy holidays!!! 🎄 /DESENIO
20 Nov 2023
 Verified review

Not as expected

Didn't arrive within timescale and even though was in a card envelope the contents had a crease. I have ordered before and was fine
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Answer by desenio.co.uk
22 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We also apologize for the delivery that was delayed in transit. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
28 Dec 2023
 Verified review
Pictures are nice and well packaged but delivery notifications are not great. Please change your courier - Evri are the worst.
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Answer by desenio.co.uk
28 Dec 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
23 Aug 2023
 Verified review
Ordered prints that never arrived. Offered to re-send or refund. Asked for refund then only partially refunded me.
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Answer by desenio.co.uk
24 Aug 2023
Hi Laura, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
16 Aug 2023
 Verified review
I was never contacted regarding the delivering of my item after a week. Only when I contacted did I get my order.
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Answer by desenio.co.uk
24 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry for your bad experience with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for any concern that you might have. We wish you a lovely day! /DESENIO
3 Aug 2023
 Verified review
Disappointed in quality of paper used for prints. Frames more expensive than competitors and no better
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Answer by desenio.co.uk
9 Aug 2023
Hi Susan, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of posters or our frames. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish and with our frames we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
4 Dec 2023
 Verified review
Print is lovely but the package it come in was squashed so made some creases in the poster
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Answer by desenio.co.uk
8 Dec 2023
Hi Joanne, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
18 Sept 2023
 Verified review
Poor delivery Order process fine and products are great but delivery is always messed up
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Answer by desenio.co.uk
21 Sept 2023
Hi Ella, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review

i think the prints are not the best…but good value for money

i think the prints are not the best quality but also the delivery was far too long
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Answer by desenio.co.uk
26 Jul 2023
Hi Sandy, Thank you for your feedback. We are very sorry to hear about the delay in the delivery and that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
Lovely prints the only issue was a slight crease in the corner of both prints
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Answer by desenio.co.uk
25 May 2023
Hi Angero, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
11 Nov 2023
 Verified review
I think the quality of the print could be better but otherwise lovely design
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Answer by desenio.co.uk
16 Nov 2023
Hi Magda, Thank you for your feedback. We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
11 Oct 2023
 Verified review
The print was great and packaging protected it. It was delivered late
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Answer by desenio.co.uk
18 Oct 2023
Hi Rebecca, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
28 Aug 2023
 Verified review
Great website and products are good 3 stars for the delivery company
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Answer by desenio.co.uk
30 Aug 2023
Hi Domenic, Thank you for your feedback. We're so sorry to hear that you are not happy with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
25 May 2023
 Verified review
One corner of the frame is gappy Love the print but frame not great
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Answer by desenio.co.uk
30 May 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. I can not see that you have yet reached out to our customer service regarding this matter, hence we will reach out to your shortly. This will ensure that we can look together at this matter and hopefully find the best solution. Wishing you a lovely day! DESENIO
10 Dec 2023
 Verified review
It’s ok but not the best quality. For this price could be better.
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Answer by desenio.co.uk
14 Dec 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products. We strive to have the best possible quality there is to get, also our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
15 Jun 2023
 Verified review
Poster was ok. Paper quality thin. Colours paler than expected
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Answer by desenio.co.uk
20 Jun 2023
Hi, thanks for your review. We are very sorry that you are not happy with our prints. We print our posters on matte, 200 g, uncoated premium paper. The paper is ageing-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions about our products, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO