desenio.co.uk

Reviews:

Ordered from Desenio before and very happy with prints as they delivered flat in a well packaged box. This time they were loosely rolled into a cuboid box which was flattened in transit so my prints now have 3 crease marks all the way across which are still visible in the frame. Very disappointed this time and probably won’t order again

Item was packed well and delivered on time however the print itself was really poor quality for the price. Had to order another one from a different supplier.

The frames we bought with the prints were poor quality and coming away at the corners

Happy with the product, issues with delivery & poor response from customer service

Very slow to respond and unfortunately my latest order was not up to standard.

I bought a poster for around £25 including postage. I should have known it was a red flag when I saw their choice courier was Evri. Anyway I went ahead and lo and behold the carboard box arrived, opened on all sides and was dirty inside. Weirdly for a poster shop, the poster did not arrive in a sealed cardboard tube rolled up (which has always been my experience of buying posters). Instead, inside the carboard box it was a folded piece of paper (and was dirty). The poster was not normal poster material but a thick card. Anyway it's no good because full of creases because it arrived folded and not rolled up. I have given Desenio two stars and not one because they kindly gave me a full refund but it's a shame because I really liked the poster and would have preferred this not to happen. I sadly won't buy from them in the future unless they take this feedback on board and use proper packaging and proper poster material in the future.

Have ordered from them before and always been fine. My last order took longer than expected and the order I recently placed hasn’t arrived at all! I have finally been told I will have a refund . Such a shame as their products are lovely but don’t trust them anymore sadly

I ordered a large order. Waited ages for it to arrive and then one item was missing. I am still waiting. I think the prints could be slightly better quality too for the price. It’s a shame.

Paper quality poor

I did not choose to pick-up option, but automatically applied, and could not change the delivery location. The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.

The prints were lovely but I felt the oak frames were of very poor quality. So much so that I’ve purchased different frames from another supplier

I liked the product but found the website confusing. I ended up ordering only the posters and not the frames

Glass very fragile two times delivery received damaged glass

Delivery and communication regarding delivery.

Dispatch takes a long time

We had faulty frame sent and a creased poster etc . Have tried to send them an email detailing this but it does not show up as sent and I can't get through to them .Disappointed as previously we have been pleased with the products . We do not want a refund just a replacement for damaged items . Also we signed up to get 30% discount on posters but discount did not come off order . Annoyingly the next day if we had placed ordered then we would have saved £14 aprox .