Hatshopping.co.ukReviews:
79 reviews in the last 12 months493 total reviews
Excellent
TrustmarkValid
Most relevant positive review
25 Jan 2024
Verified review
I ordered a black beret as I bought a red one of their brand from Barcelona . Placing the order was quite straightforward as information about my order was sent to me straightaway with my expected the delivery date .
There was a bit of Confusion as I accidentally placed 2 orders without realising. However , a quick telephone call to their customer service helped to resolve the situation.
I’ve not used the black beret but looking forward to using it as I had compliments when I wore the red one .
Read more
Most relevant negative review
26 Nov 2023
Verified review
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read.
So as I was working when it was delivered and my husband received the package which is his Christmas present.
I will not be posting a picture as it has my personal details.
I am unlikely to order again due to this!
Read more
Reviews for Hatshopping.co.uk
25 Jun 2024
Verified review
Customs charge when promised no charge
Report review
Answer by Hatshopping.co.uk
25 Jun 2024
Hello, thank you for your feedback. We feel sorry that there is a customs charge appearing while transit. We cannot explain this happening. It seems like your order is sent along with wrong paperwork. We failed in this case. We have contacted you separately to find a solution. Dont worry about it. We will take over the payment.
8 Jun 2024
Verified review
Rubbish sent wrong size tried to send back reorder correct size out of stock
Different sizes on hat label and ticket label
Will never use again
Report review
Answer by Hatshopping.co.uk
12 Jun 2024
Hello, thank you for your feedback. We feel sorry that the item does not fit. You can return the item of course. Please feel free to use the documents inside your parce. Otherwise, you can get in contact with our support to get help. Thank you.
26 Nov 2023
Verified review
Packaging.
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read.
So as I was working when it was delivered and my husband received the package which is his Christmas present.
I will not be posting a picture as it has my personal details.
I am unlikely to order again due to this!
Report review
Answer by Hatshopping.co.uk
6 Dec 2023
Hello, thank you for your message and feedback. We are surprised about your feedback regarding this sending. Indeed, our hat boxes are marked with our brand. This is our signature. Additionally your address is always on the label attached to the parcel. Otherwise it wont arrive successfully. However, the pricing should not be included. We do only send invoices separately by mail. We have just contacted you separately to offer help and answer questions.
5 Apr 2024
Verified review
No response
I emailed to cancel my order and I've still not had a reply or confirmation that it is cancelled. Also the hats are very expensive
Report review
Answer by Hatshopping.co.uk
19 Apr 2024
Hello, thank you for your feedback. In the meantime, we have replied to your message and cancelled the order as requested. Therefore, this concern is closed. If there is any open question left, please do not hesitate to contact us again.
PC
Philip C.
Kendal
10 Jan 2024
Verified review
Disappointed
I was disappointed that Hatshopping took my order and invoiced me when they didn’t have my item in stock
Report review
Answer by Hatshopping.co.uk
24 Jan 2024
Hello, thank you for your message. We feel sorry that there are obstacles while procedure of this order. We have contacted you separately to help in this situation.
15 Feb 2024
Verified review
Takes way too long for the arrival of items was not happy with the condition of the item.
Report review
Answer by Hatshopping.co.uk
6 Mar 2024
Hello, thank you for your feedback. It took 6 days for delivery, we dispatched directly. We are sorry that there were delays with the carrier.
30 Dec 2023
Verified review
Very poor delivery service
Report review
Answer by Hatshopping.co.uk
10 Jan 2024
Hello, thank you for your feedback. We feel sorry that the delivery is not completed as expected. However, we are surprised about your statement as to our records it should be delivered already. We did just contact you with more information. Please reply.