Hatshopping.co.ukReviews:
80 reviews in the last 12 months459 total reviews
Good
TrustmarkValid
Top positive review
25 Jan 2024
Verified review
I ordered a black beret as I bought a red one of their brand from Barcelona . Placing the order was quite straightforward as information about my order was sent to me straightaway with my expected the delivery date .
There was a bit of Confusion as I accidentally placed 2 orders without realising. However , a quick telephone call to their customer service helped to resolve the situation.
I’ve not used the black beret but looking forward to using it as I had compliments when I wore the red one .
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Top negative review
26 Nov 2023
Verified review
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read.
So as I was working when it was delivered and my husband received the package which is his Christmas present.
I will not be posting a picture as it has my personal details.
I am unlikely to order again due to this!
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Reviews for Hatshopping.co.uk
5 Apr 2024
Verified review
No response
I emailed to cancel my order and I've still not had a reply or confirmation that it is cancelled. Also the hats are very expensive
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15 Feb 2024
Verified review
Takes way too long for the arrival of items was not happy with the condition of the item.
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Answer by Hatshopping.co.uk
6 Mar 2024
Hello, thank you for your feedback. It took 6 days for delivery, we dispatched directly. We are sorry that there were delays with the carrier.
PC
Philip C.
Kendal
10 Jan 2024
Verified review
Disappointed
I was disappointed that Hatshopping took my order and invoiced me when they didn’t have my item in stock
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Answer by Hatshopping.co.uk
24 Jan 2024
Hello, thank you for your message. We feel sorry that there are obstacles while procedure of this order. We have contacted you separately to help in this situation.
30 Dec 2023
Verified review
Very poor delivery service
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Answer by Hatshopping.co.uk
10 Jan 2024
Hello, thank you for your feedback. We feel sorry that the delivery is not completed as expected. However, we are surprised about your statement as to our records it should be delivered already. We did just contact you with more information. Please reply.
4 Jul 2023
Verified review
It is now about 6 weeks since my order and I have not received my item or any update.
I have used their internal email system to ask what the problem is and I have not received a reply.
I will not be using this company again.
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Answer by Hatshopping.co.uk
13 Jul 2023
Hello, thank you for your feedback. Well we feel sorry that your order is not delivered as expected. We just checked it and noticed there is something different happening. The order itself is not placed successfully and therefore is not dispatched yet. There are obstacles coming up blocking it for procedure. We feel sorry.
8 May 2023
Verified review
The hat still hasn't arrived
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Answer by Hatshopping.co.uk
9 May 2023
Hello, thank you for your feedback. We feel sorry that the parcel is not delivered as expected. Indeed there is a massive delay caused by the courier. Meanwhile we have been in contact with you to find a solution. Please reply to our latest message to solve this.