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Smartwatch-straps.co.uk
Reviews:

174 reviews in the last 12 months210 total reviews  

4.32
Good

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Reviews for Smartwatch-straps.co.uk

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26 Apr 2024
 Verified review
Delivery was too long,12 days wait
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Answer by Smartwatch-straps.co.uk
29 Apr 2024
Hello Margeret, I am sorry to learn about the late delivery of your product. We apologize for the late delivery even when it's outside our control as this was handed to the post office in a timely manner but sometimes hiccups arise during transportation. Most importantly, you received your product. I know its very incoveniencing especially if needed urgently. We shall look into ways of making faster and better. We appreciate you for having braught this to our attention. Wishing you a pleasant day and greetings from the Smartwtch-straps.co.uk team!
28 Apr 2024
 Verified review
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Answer by Smartwatch-straps.co.uk
30 Apr 2024
Hello, I am sorry to learn that you are not pleased with our product. Our customer service will contact you shortly to learn the reason as to why you're not pleased with the product and provide swift possible solutions. They wll be reaching out to you via email so we request you to keep a eye out on your email. Have a pleasant day and warm regards from the Smartwatch-straps.co.uk team!
2 Apr 2024
 Verified review
There was only one size and I assumed it would fit all sizes of wrist - however it was too large for me which was a great shame because it was ideal otherwise. I returned it to you on 28 March but the return app is still just saying announced, not en route. I have a certificate of posting - photo attached. When can I expect the refund due?
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Answer by Smartwatch-straps.co.uk
3 Apr 2024
Hello Lesley, How unfortunate that the strap didn't fit your wrist. We have other straps in different material that could probably fit your wrist size. Our customer service will contact you and probably see how they can help you but since you have opted for a refund, this can only be granted upon reception of your return in accordance to our return policy. You will be informed via email once received and processed. Have a pleasant day and greetings from the smartwatch-straps.co.uk team!
2 Sept 2023
 Verified review
Make it clear that items aren't coming from within the UK. Since Brexit that is a rather important thing we should know.
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25 Sept 2023
 Verified review
I paid for next day delivery it took over a week to come
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Answer by Smartwatch-straps.co.uk
26 Sept 2023
Hi, thanks for your review! We don't offer next day delivery, only tracked or untracked shipping. Delivery takes 2 to 5 days, as described. We apologise for any confusion.
13 Dec 2023
 Verified review
Make them slightly bigger as they are very small
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25 May 2023
 Verified review
The customer service was fantastic. Today, I received my strap unfortunately in less than a day the screw fall of and my garmin watch fell off. Please improve the quality. https://www.smartwatch-straps.co.uk/garmin-fenix-5x-6x-nylon-strap-olive-green.html
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Answer by Smartwatch-straps.co.uk
26 May 2023
Thanks for your review! I'm sorry to hear this happened to your new strap. If you haven't already, please contact customer service. This looks like a manufacturing defect, in which case we'll send you a new one straight away. If you let them know, they'll sort it out as soon as possible! Have a nice day :)
5 Jun 2023
 Verified review

Goods not received

Despite ordering thus item at the beginning of May I still haven't received the package I'm not sure if this is the fault of the seller or the Mail but Almost £30 out of pocket I'm disappointed
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Answer by Smartwatch-straps.co.uk
6 Jun 2023
Hi, thanks for your review! We're very sorry to hear you haven't received anything yet. It should only take 2 to 5 working days for your parcel to arrive. It certainly sounds like the parcel has been lost in the mail. I've asked customer service to reach out to you. We'll ship your order again straight away! We apologise for the inconvenience.
8 Jul 2023
 Verified review
Images/colour of strap appeared different from the product which arrived. Delivery time was very poor, and slow. Good initial communication from seller, then nothing. Just wait.....
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Answer by Smartwatch-straps.co.uk
11 Jul 2023
Hi, thanks for your review! We apologise for the mistake. I will ensure customer service gets back to you, and the product will be investigated and edited!
15 Nov 2023
 Verified review
Didn’t receive my order
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Answer by Smartwatch-straps.co.uk
17 Nov 2023
Sorry to hear you've not received anything yet. Please contact customer service, your order should have arrived within 2 to 5 business days. They can help you replace your missing items!
17 Jul 2023
 Verified review
Very slow shipping
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Answer by Smartwatch-straps.co.uk
18 Jul 2023
Hi, thanks for your review! Unfortunately, we've noticed items shipped on the 8th, 9th, or 10th of July have had severe delays. Please contact customer service regarding your order. If you haven't received your order by now, we can ship out your item(s) again. Hope you have a nice day!
9 Dec 2023
 Verified review
Hi, I don’t like it take away
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Answer by Smartwatch-straps.co.uk
11 Dec 2023
Thanks for your review, please contact customer service regarding exchanging or refunding your items!