Smartwatch-straps.co.ukReviews:
173 reviews in the last 12 months206 total reviews
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Reviews for Smartwatch-straps.co.uk
24 Nov 2023
Verified review
The returns process was so tedious. The customer service rep was not clear on how I could return the parcel no matter how many times I asked for clear instructions and I ended up having to pay almost £20 to send the package back to them. They take forever to respond to emails and don’t pick up their phones when you call. The worst customer service experience I’ve had ever.
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CM
Carol mccallum M.
Barrhead
5 Jun 2023
Verified review
Goods not received
Despite ordering thus item at the beginning of May I still haven't received the package I'm not sure if this is the fault of the seller or the Mail but Almost £30 out of pocket I'm disappointed
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Answer by Smartwatch-straps.co.uk
6 Jun 2023
Hi, thanks for your review!
We're very sorry to hear you haven't received anything yet. It should only take 2 to 5 working days for your parcel to arrive. It certainly sounds like the parcel has been lost in the mail.
I've asked customer service to reach out to you. We'll ship your order again straight away! We apologise for the inconvenience.
8 Jul 2023
Verified review
Images/colour of strap appeared different from the product which arrived. Delivery time was very poor, and slow. Good initial communication from seller, then nothing. Just wait.....
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Answer by Smartwatch-straps.co.uk
11 Jul 2023
Hi, thanks for your review! We apologise for the mistake. I will ensure customer service gets back to you, and the product will be investigated and edited!
7 Sept 2023
Verified review
order went fine had e mail to say on its way ..had e mail from royal mail to say they had recieved notification of Parcel on its way ...and as the song goes " im still waiting " ...if / when I get my order maybe I will do another review .
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Answer by Smartwatch-straps.co.uk
8 Sept 2023
Hi, thanks for your review! Your order should arrive within 5 working days. If you haven't received anything by now, please contact customer service. We will be able to send the order to you again for free if it's gone missing in the post. Hope this helps! Our apologies for the inconvenience!
30 Aug 2023
Verified review
Sent the wrong product can’t send it back as I’m unable to print a label.
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17 Dec 2023
Verified review
Watch strap broke after only 2 days Need a replacement
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Answer by Smartwatch-straps.co.uk
18 Dec 2023
Hi, please contact customer service. They can help you replace your strap.
15 Nov 2023
Verified review
Didn’t receive my order
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Answer by Smartwatch-straps.co.uk
17 Nov 2023
Sorry to hear you've not received anything yet. Please contact customer service, your order should have arrived within 2 to 5 business days. They can help you replace your missing items!
17 Jul 2023
Verified review
Very slow shipping
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Answer by Smartwatch-straps.co.uk
18 Jul 2023
Hi, thanks for your review! Unfortunately, we've noticed items shipped on the 8th, 9th, or 10th of July have had severe delays. Please contact customer service regarding your order. If you haven't received your order by now, we can ship out your item(s) again. Hope you have a nice day!
11 Oct 2023
Verified review
Took 10 days for my straps to arrive and only after I called several times to chase them
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Answer by Smartwatch-straps.co.uk
12 Oct 2023
Good afternoon,
What a shame you are not satisfied, I see your first order was lost. My colleague neatly sent a new order with even a free screen protector because of the inconvenience. Refunded the extra cost of tracked shipping.
What better solution could we have provided for you than we did now?
I look forward to hearing from you.
Have a nice day!
21 Jul 2023
Verified review
Item still not arrived after 8 days of ordering.
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Answer by Smartwatch-straps.co.uk
24 Jul 2023
Hi, thanks for your review. 8 days is outside of our expected shipping time. Perhaps something has gone wrong with Royal Mail. Please contact our customer service department and they will be able to help you with this! Have a nice day.
21 Aug 2023
Verified review
Disappointed 😞
The strap is very heavy for the watch👎
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9 Dec 2023
Verified review
Hi, I don’t like it take away
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Answer by Smartwatch-straps.co.uk
11 Dec 2023
Thanks for your review, please contact customer service regarding exchanging or refunding your items!
21 Aug 2023
Verified review
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