Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,729 total reviews  

4.66
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Jan 2018
The Trustmark indicates trustworthy online retailers.
Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatstore.co.uk

 Sort by  
Relevance
(594)
(44)
Reset
27 Mar 2024
 Verified review
The product was as I expected and the texture of the material feels good
Report review
Answer by Hatstore.co.uk
28 Mar 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
25 Mar 2024
 Verified review
Excellent service and quick delivery. Highly recommend to anyone
Report review
Answer by Hatstore.co.uk
26 Mar 2024
Hi, We can not thank you enough for the kind words and delightful rating! 💛 It means a lot to us that you are happy with the quality of our service :) Service Hero
14 Apr 2024
 Verified review
Good communication through out, from purchase to delivery.
Report review
Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with our customer service :) Hatstore Hero
18 Mar 2024
 Verified review
Quick delivery and a great selection to choose.
Report review
Answer by Hatstore.co.uk
19 Mar 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
31 Mar 2024
 Verified review
Fast delivery. More similar hats.
Report review
Answer by Hatstore.co.uk
2 Apr 2024
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
11 Apr 2024
 Verified review
It wasn’t damaged in transit.
Report review
Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
13 Apr 2024
 Verified review
Great quality headwear
Report review
Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
7 Apr 2024
 Verified review
Amazing cap ❤️
Report review
Answer by Hatstore.co.uk
8 Apr 2024
Hi, Thank you so much for taking the time to review us and kind words! We can not thank you enough for praising our products and even recommending us! ❤️ Welcome back to shop with us another time! Service Hero
4 Apr 2024
 Verified review
Brilliant!!!
Report review
Answer by Hatstore.co.uk
5 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
30 Mar 2024
 Verified review
Good service
Report review
Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with help form our Customer Service. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
11 Apr 2024
 Verified review
👍👍👍
Report review
Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
14 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
12 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
11 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
11 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
11 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
10 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
11 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
8 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
9 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
5 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
8 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
5 Apr 2024
 Verified review
Report review
Answer by Hatstore.co.uk
8 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero