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Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,729 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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27 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
29 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
27 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
27 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
26 Apr 2024
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Answer by Hatstore.co.uk
29 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
24 Apr 2024
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Answer by Hatstore.co.uk
25 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
23 Apr 2024
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Answer by Hatstore.co.uk
24 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
22 Apr 2024
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Answer by Hatstore.co.uk
23 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
18 Apr 2024
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Answer by Hatstore.co.uk
19 Apr 2024
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
17 Apr 2024
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Answer by Hatstore.co.uk
18 Apr 2024
Hi, Thanks a lot :) We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
17 Apr 2024
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Answer by Hatstore.co.uk
18 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us Service Hero
16 Apr 2024
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
1 Apr 2024
 Verified review
It was so easy, Everything was so easy from the search to payment to delivery and considering the cap came from Sweden it only took five days to arrive I’ll defo be using the hatstore again I’m delighted with my new Stetson
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
30 Mar 2024
 Verified review
Hat just as described, looks lovely. I did order in plenty of time for my hols as I know it would take a while to arrive
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with your experience. Standard shipping is delivered to the UK in 4-10 working days, but we do offer also faster shipping methods thanks to which you can receive your order in 2 working days :) We hope to welcome you back soon and offer you an even better experience. Service Hero
1 Apr 2024
 Verified review

My hat was made and delivered very.....

My hat was made and delivered very fast. I am delighted with how it looks and fits. Will definitely use this again.
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
24 Mar 2024
 Verified review
High quality, delivery on time. I ordered few times from hat store and never have problem with orders. Thank U 😊
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you for your great feedback and review for us. We really appreciate it! We are very happy that we have gained a loyal customer with you. We look forward to your next order. Service Hero
1 Apr 2024
 Verified review
Very nice order process, awesome selection of caps, and it did not even take that long to arrive in the UK
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
11 Apr 2024
 Verified review
Bought a cap. It came like 3 days later. Will buy again from this company..
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero
27 Mar 2024
 Verified review
The product was as I expected and the texture of the material feels good
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Answer by Hatstore.co.uk
28 Mar 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
25 Mar 2024
 Verified review
Excellent service and quick delivery. Highly recommend to anyone
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, We can not thank you enough for the kind words and delightful rating! 💛 It means a lot to us that you are happy with the quality of our service :) Service Hero
18 Mar 2024
 Verified review
Quick delivery and a great selection to choose.
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Answer by Hatstore.co.uk
19 Mar 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero