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Hatstore.co.uk
Reviews:

698 reviews in the last 12 months4,738 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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11 Jun 2023
 Verified review
Great communication, but delivery times are very long… probably due to the company being based in Sweden. Still awaiting my delivery, so cannot comment on the quality of the item as yet.
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Answer by Hatstore.co.uk
15 Jun 2023
Hello! Thank you for your review! We appreciate your feedback on our communication and apologize for any inconvenience caused by longer delivery times. While we strive to ensure timely deliveries, international shipping from Sweden may contribute to longer wait times. We appreciate your patience and assure you that we are doing our best to get your order to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service. We look forward to delivering your item and hope you will be satisfied with its quality. Service Hero
8 Jun 2023
 Verified review
Received my Stetson Base Ball Cap quicker than expected. It arrived in perfect condition, well packed in a cardboard box. Some base ball caps are slightly smaller than others, but this one fits me well. The only reason I'm giving you 4 stars rather than five is that the product was rather expensive & probably could be reduced in price allowing you still to make a good profit.
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Answer by Hatstore.co.uk
15 Jun 2023
Hey, thank you for your review! We're glad you received your Stetson Base Ball Cap quicker than expected and that it arrived in perfect condition. We appreciate your feedback about the sizing, and we're happy to hear that it fits you well. We understand your concern about the price, and we'll take it into consideration while reviewing our pricing strategy. We value your business and appreciate your input. Service Hero
5 Jun 2023
 Verified review
Shipping to the UK included duties and taxes so that’s a bonus as there’s no hassle receiving the item. I had to return mine for exchange as the sizing was too big. I think you could improve the exchange process by add a paper in the packaging with a form to fill out for exchange to make it easier to understand why the item is coming back.
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Answer by Hatstore.co.uk
15 Jun 2023
Hello! We appreciate your feedback regarding the inclusion of duties and taxes in the shipping to the UK, which is definitely a bonus for hassle-free delivery. We apologize for the inconvenience you experienced with the sizing of your item and appreciate your suggestion to improve the exchange process. We will take your feedback into consideration and work on a solution to make the exchange process clearer and more efficient. Your input helps us enhance our service and provide a better experience for our customers. thank you and see you next time ;)
4 Jun 2023
 Verified review
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Answer by Hatstore.co.uk
7 Jun 2023
Hello, thank you for your review for us. Service Hero
25 May 2023
 Verified review
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Answer by Hatstore.co.uk
26 May 2023
Hi, Thank you so much for your review! We appreciate it a lot! :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero