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Hatstore.co.uk
Reviews:

717 reviews in the last 12 months4,706 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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11 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
3 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
4 Apr 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
16 Apr 2024
 Verified review
They didn’t detail the ridge on the cap design sufficiently when I asked for them to help reimburse delegates very costs they refused. For a large company their returns is very awkward I won’t use them again.
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Answer by Hatstore.co.uk
17 Apr 2024
Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. As the product you received matched the description and appearance shown on our website, there wasn't a basis for a claim under our return policy If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us directly. Service Hero
14 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
15 Apr 2024
Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not happy with your shopping experience. Please get back to us with your order info and an explanation of why are you not satisfied so I can personally look into your case. Service Hero
30 Mar 2024
 Verified review
Hat just as described, looks lovely. I did order in plenty of time for my hols as I know it would take a while to arrive
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with your experience. Standard shipping is delivered to the UK in 4-10 working days, but we do offer also faster shipping methods thanks to which you can receive your order in 2 working days :) We hope to welcome you back soon and offer you an even better experience. Service Hero
27 Mar 2024
 Verified review
The product was as I expected and the texture of the material feels good
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Answer by Hatstore.co.uk
28 Mar 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
7 Mar 2024
 Verified review
The selection of hats for people with big heads like me is great!!
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Answer by Hatstore.co.uk
8 Mar 2024
Hi, Thank you for your review for us, we appreciate it 🫶 We look forward to your next order. Service Hero
30 Mar 2024
 Verified review
Good service
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your 4-star rating! We're glad you were happy with help form our Customer Service. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
20 Mar 2024
 Verified review
Still waiting on my item ordered 3 weeks ago seems to be held up in London!
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Answer by Hatstore.co.uk
21 Mar 2024
Hi, Thank you so much for taking the time to share your experience! I am very sorry to read about the inconvenience you have experienced with your delivery. As I can see my college is getting in contact with you, so we can find as fast as possible the best solution for you. 💛 Best Regards, Service Hero Service Hero
28 Feb 2024
 Verified review
The hat design was unique - as far as I can search anyway - but it was not top quality and was not a good price. However I bought it for a friend and decided to pay that bit extra for it.
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Answer by Hatstore.co.uk
29 Feb 2024
Hi, Thanks for your feedback. We do appreciate it a lot and are sorry that you are not happy with the received product. Please get back to us with your order info and the photo of the received product with an explanation of why are you not satisfied and I believe we will be able to find a solution :) Service Hero
25 Feb 2024
 Verified review
Delivered in time, exactly how I like it
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Answer by Hatstore.co.uk
26 Feb 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
25 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
26 Feb 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
27 Feb 2024
 Verified review
Hat arrived crushed
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Answer by Hatstore.co.uk
27 Feb 2024
Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and the photo of the received product and I will personally look into your case to find a suitable solution. Service Hero
28 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
29 Feb 2024
Hi, I'm truly sorry that you are not happy with your shopping experience. Could you please get back to us and elaborate a bit on why so we can find a suitable solution? Thanks Service Hero
31 Jan 2024
 Verified review
Nice products and good delivery but didn’t realise you had to pay for returns to go back to Sweden, which is fine if you’re not in a hurry for cash. Saying that, communication was good and received my money with no bother.
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Answer by Hatstore.co.uk
1 Feb 2024
Hi, Thank you for sharing your experience We indicate in several places on our website that we are a Swedish company and all orders are shipped from Sweden. I am sorry that the return process is a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Service Hero
23 Jan 2024
 Verified review
Only problem I had was it took one week to come but I loved the hat best hat I've had
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Answer by Hatstore.co.uk
24 Jan 2024
Hi, Thanks for your feedback. We do appreciate it a lot and are sorry that you are not happy with the delivery time for your parcel. I have checked it out and it seems that the parcel has been delivered in ETA mentioned in the checkout with the supplier you have chosen. We do offer also other much faster shipping methods between you can choose when you place the order. Do not hesitate to reach out to us if there is anything we can help you with! We do hope you give us another chance in the future. Service Hero
24 Jan 2024
 Verified review
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Answer by Hatstore.co.uk
25 Jan 2024
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
18 Jan 2024
 Verified review
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Answer by Hatstore.co.uk
19 Jan 2024
Hello, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
3 Jan 2024
 Verified review
It's been 14 days since I've placed my order. Not received anything as of yet. Tried calling but the number doesn't work. I've sent an email and am now waiting for a response
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Answer by Hatstore.co.uk
4 Jan 2024
Hi, Thanks for your feedback and I sorry there were some problems with the delivery of your parcel. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero
30 Dec 2023
 Verified review
Service was good although I never received a dispatch email to say the purchase was on the way. It just turned up at my door. But none the less hamsters are easy to get in touch with and their products are always of highest quality.
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, Thank you for your comment. We are very pleased that you are happy with your order and that it was worth the wait. We do send a tracking link when the item is dispatched which allows you to track your order throughout its journey. Sometimes messages from us are delivered to your junk mail folder which I believe might also be the case here. Please do however get back to us via email and we will gladly look into this for you! :) Service Hero