Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

697 reviews in the last 12 months4,729 total reviews  

4.66
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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23 Jul 2023
 Verified review
I didn't receive my goods
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Answer by Hatstore.co.uk
28 Jul 2023
Hi, We have checked it with Royal Mail and they inform your parcel has been delivered to your safe palace. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero
1 Jul 2023
 Verified review
Poor customer service
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Answer by Hatstore.co.uk
19 Jul 2023
Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. We are sad that you are not happy with our Customer Service, but I can see that we have responded to all your questions. We are unfortunately not allowed copyrighted logo for Customization unless you will be able to provide us the written permission for the owner of logo that it could be used :( That is the law and I wish we would be able to do anything but our hands are tied in this case. If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
4 Oct 2023
 Verified review
Delivery is shocking
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Answer by Hatstore.co.uk
5 Oct 2023
Hi, We are incredible sorry for this delays in delivery. We have checked it with Fedex and the package should be delivered to you today. We have also send you e-mail with suitable solution. If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero
1 Sept 2023
 Verified review
Hats quality are poor
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Answer by Hatstore.co.uk
5 Sept 2023
Hi, I'm truly sorry to read that you are not happy with the received caps and you do not like them. Thanks for your feedback. You are more than welcome to return them to receive full refund. Service Hero
18 Jun 2023
 Verified review
Long delivery
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Answer by Hatstore.co.uk
19 Jun 2023
Hello! We apologize for the longer delivery time you experienced. We understand the frustration this can cause. Thank you for bringing this to our attention, and we appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact our customer service team. Service Hero
23 Oct 2023
 Verified review
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Answer by Hatstore.co.uk
24 Oct 2023
Hello, thank you for taking the time to leave a review. We always appreciate open feedback to help us improve. If you have any remaining questions, you can reach out to our customer service at any time, and we will be happy to assist you. Service hero