Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

403 reviews in the last 12 months4,979 total reviews  

4.44
Good

Trustmark
Valid

Includes Buyer Protection
Certified since: 7 Jul 2015
The Trustmark indicates trustworthy online retailers.
Triumph® Online Shop (UK) fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
Read more
See all positive reviews

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Triumph® Online Shop (UK)

Filter
Rating
 Sort by  
Relevance
(11)
(34)
Reset
13 days ago
 Verified review
There was no receipt in baggage which was disappointing and no instructions if I needed to return goods..
Report review
Answer by Triumph® Online Shop (UK)
12 days ago
Dear customer, We have been paperless for 1 year for sustainability reasons. Please use our online return centre (explained in our dispatch confirmation). Your Triumph Online Team
7 Apr 2024
 Verified review
good products and help from Triumph, BUT they should stop using Evri - they are HOPELESS.
Report review
MN
9 days ago
 Verified review
Item arrived with dirty marks on
Report review
Answer by Triumph® Online Shop (UK)
9 days ago
Dear customer, We are sorry that you have received soiled goods. Unfortunately, you did not tell us whether the parcel was damaged or already opened. We recommend that you contact our customer service or return the goods free of charge. Your Triumph Online Team
26 Feb 2024
 Verified review
The Parcel delivery company Evri left my parcel pushed to one side of my garden gate under a hedge and I did not find it until days later and my bra was soaking wet!! I did not ask them to deliver it in this location.
Report review
Answer by Triumph® Online Shop (UK)
27 Feb 2024
Dear customer, We are sorry that EVRI has discarded your parcel in this way. Perhaps you could speak to the delivery person or EVRI about taking a little more care with the delivery. Your Triumph Team.
7 Mar 2024
 Verified review

Disappointed

Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
Report review
Answer by Triumph® Online Shop (UK)
8 Mar 2024
Dear customer, We are very sorry that your orders were cancelled due to a technical error. Unfortunately, a new dispatch was not possible due to the system. We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail. We thank you and wish you a pleasant day. Your Triumph Online Team
21 Feb 2024
 Verified review
Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
Report review
Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer, We are sorry that you have received your parcel in this condition. You have already contacted our customer service. Here we will inform you about the procedure for reporting damage. Your Triumph Online Team
22 Jan 2024
 Verified review
Most of the sale items were not available in many sizes - what is the use of tempting people with offers when there is very little available? Triumph is expensive so some people need to grab bargains - there is a cost of living crisis going on you know.
Report review
14 Jan 2024
 Verified review
Item was missing with no explanation and when I contacted Triumph they said item was out of stock and I’d be refunded. A note would have saved me the concern and need to contact Truimpj
Report review
Answer by Triumph® Online Shop (UK)
15 Jan 2024
Dear customer, We are sorry that some items were not available. We informed you about this by e-mail on 2024-01-08. Your Triumph Online Team
28 Dec 2023
 Verified review
Terrible Service. I didn’t receive the item at all.When i phoned the online store the assistant was no help at all. She told me that couurier returned item due to a technical issue. No explanation. Ive had no refund and no explanitory e mail.
Report review
Answer by Triumph® Online Shop (UK)
28 Dec 2023
Dear customer, The Post Office has informed us that your parcel for the order could not be delivered. This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel. If you would still like to purchase the items, please place a new order. Of course, we have already arranged for a refund of the payment you have already made. Despite this situation, our team wishes you a pleasant day and looks forward to your visit to Triumph. With kind regards Your Triumph Online Shop Team
13 Jan 2024
 Verified review
cancel without any notification
Report review
Answer by Triumph® Online Shop (UK)
13 Jan 2024
Dear customer, Thank you for your feedback. Of course, we would like to offer all customers of our online shop the most pleasant shopping experience possible and regret that we are unable to deliver the item you requested. The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, however, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online shop. If your search is unsuccessful, we hope that you will find an alternative that you like just as much. We apologise for any inconvenience caused and wish you a pleasant day. Your Triumph Online Team
21 Dec 2023
 Verified review
Poorly packaged when it arrived. I spent almost £300 on underwear and it was just shoved in a cardboard box. I’m not sure I would order online again.
Report review
Answer by Triumph® Online Shop (UK)
21 Dec 2023
Dear customer, We are sorry that you are not satisfied with the packaging of our goods. Unfortunately, far too much packaging material is wasted worldwide. We have therefore decided to reduce the packaging material to tissue paper and not to enclose any documents with the consignment. You will receive your documents electronically and you can request your return online. Your Triumph Online Team
27 Apr 2023
 Verified review
Have returned goods as the triumph sizer didn't get it right, and they use a courier that takes forever... refund process is so slow
Report review
21 Nov 2023
 Verified review
I use to wear the brand for years before but doesn’t fit the same - the fabric quality is very good - I will not buy it again
Report review
Answer by Triumph® Online Shop (UK)
14 Dec 2023
Dear customer, We are sorry that our articles no longer fit you. Unfortunately, you did not tell us why. Your Triumph Online Team
15 Jun 2023
 Verified review
Delay due to Brexit!! Who voted for that rubbish? Product is good but delivery from Germany is a problem.
Report review
10 Dec 2023
 Verified review
Delivered by evri but cannot return them now having to contact you on how to return
Report review
Answer by Triumph® Online Shop (UK)
14 Dec 2023
Dear customer, please use our return process to sent items back free of charge. There is no need to contact our customer service. We've informed you about the return process in the delivery confirmation. https://uk.triumph.com/returns Your Triumph Online Team
26 Jul 2023
 Verified review
It took more than one week to receive my order.
Report review
12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Report review
Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer, We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future. We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point. Sincerely, Your Triumph Online Team
10 Dec 2023
 Verified review

Appalling service and communication!

I put my order in and got two emails saying my order would be delayed due to an incident in their warehouse. The next day I got another e mail saying my order had been cancelled due to not enough stock. The next day got another e mail say an incident in the warehouse again. I e mailed them with my thoughts on their service as their cancellation letter made it sound as if they were waiting for returned stock to come back in before sending it out to me.This sounds disturbing to me ! What about hygiene in a post Covid age! Just to top matters off I did not get a reply!! What has happened to this company which used to have great customer service and good communications.
Report review
Answer by Triumph® Online Shop (UK)
11 Dec 2023
Dear customer, We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you. We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible. We inform you that our company complies with hygiene standards. We thank you for your patience and we hope to welcome you back to our Online Shop soon. Your Triumph Online Shop
10 Aug 2023
 Verified review

Worst service and still no order…

After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with the service and would like a full refund ASAP.
Report review
Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only give Triumph 1 star due to the transport problems which were not our fault. Your Triumph Online Team
24 May 2023
 Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response. We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further. Our team would like to thank you for your patience.