Triumph® Online Shop (UK)Reviews:
403 reviews in the last 12 months4,979 total reviews
Good
TrustmarkValid
Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
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Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)
MN
Mary N.
Truro
9 days ago
Verified review
Item arrived with dirty marks on
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Answer by Triumph® Online Shop (UK)
8 days ago
Dear customer,
We are sorry that you have received soiled goods.
Unfortunately, you did not tell us whether the parcel was damaged or already opened.
We recommend that you contact our customer service or return the goods free of charge.
Your Triumph Online Team
7 Mar 2024
Verified review
Disappointed
Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
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Answer by Triumph® Online Shop (UK)
8 Mar 2024
Dear customer,
We are very sorry that your orders were cancelled due to a technical error.
Unfortunately, a new dispatch was not possible due to the system.
We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail.
We thank you and wish you a pleasant day.
Your Triumph Online Team
15 Mar 2024
Verified review
Late delivery without no explanation. The colour different than the picture.
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Answer by Triumph® Online Shop (UK)
18 Mar 2024
Dear customer,
Thank you for your review.
We are sorry that you received your order late.
Unfortunately, the ongoing customs problem has led to this delay. Unfortunately, we are unable to speed up customs clearance.
If you do not like an item, you can of course return it within 30 days of receipt.
Your Triumph Online Team.
21 Feb 2024
Verified review
Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
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Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer,
We are sorry that you have received your parcel in this condition.
You have already contacted our customer service. Here we will inform you about the procedure for reporting damage.
Your Triumph Online Team
28 Dec 2023
Verified review
Terrible Service. I didn’t receive the item at all.When i phoned the online store the assistant was no help at all. She told me that couurier returned item due to a technical issue. No explanation. Ive had no refund and no explanitory e mail.
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Answer by Triumph® Online Shop (UK)
28 Dec 2023
Dear customer,
The Post Office has informed us that your parcel for the order could not be delivered.
This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel.
If you would still like to purchase the items, please place a new order.
Of course, we have already arranged for a refund of the payment you have already made.
Despite this situation, our team wishes you a pleasant day and looks forward to your visit to Triumph.
With kind regards
Your Triumph Online Shop Team
13 Jan 2024
Verified review
cancel without any notification
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Answer by Triumph® Online Shop (UK)
13 Jan 2024
Dear customer,
Thank you for your feedback.
Of course, we would like to offer all customers of our online shop the most pleasant shopping experience possible and regret that we are unable to deliver the item you requested.
The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items.
In individual cases, however, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available. Furthermore, there may occasionally be delays in data transmission in the online shop.
If your search is unsuccessful, we hope that you will find an alternative that you like just as much.
We apologise for any inconvenience caused and wish you a pleasant day.
Your Triumph Online Team
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer,
We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future.
We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point.
Sincerely,
Your Triumph Online Team
10 Dec 2023
Verified review
Appalling service and communication!
I put my order in and got two emails saying my order would be delayed due to an incident in their warehouse. The next day I got another e mail saying my order had been cancelled due to not enough stock. The next day got another e mail say an incident in the warehouse again. I e mailed them with my thoughts on their service as their cancellation letter made it sound as if they were waiting for returned stock to come back in before sending it out to me.This sounds disturbing to me ! What about hygiene in a post Covid age! Just to top matters off I did not get a reply!! What has happened to this company which used to have great customer service and good communications.
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Answer by Triumph® Online Shop (UK)
11 Dec 2023
Dear customer,
We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you.
We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible.
We inform you that our company complies with hygiene standards.
We thank you for your patience and we hope to welcome you back to our Online Shop soon.
Your Triumph Online Shop
20 May 2023
Verified review
Package arrived with the end split open. The items a bra and knickers were stuffed at the back of the box and the tissue paper, still with sticker was loose at the front.
There was no note on the box to say it had been opened, no attempt to stick the end back down and I really do not like to think that my very nice looking underwear has been floating about in some warehouse.
I had a message from Evri to say a parcel was being delivered that day but no communication from Triumph. All in all not a very good experience.
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that your not satisfied with the delivery of your order.
Please contact our Customer Service Team if you have a reason to claim the articles.
Your Triumph Team
10 Aug 2023
Verified review
Worst service and still no order…
After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with the service and would like a full refund ASAP.
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
24 May 2023
Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
19 Jul 2023
Verified review
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order.
I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
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Answer by Triumph® Online Shop (UK)
20 Jul 2023
We are sorry that you have not received your order yet.
We have started an investigation into the whereabouts of your parcel and ask for a little patience.
Your Triumph Online Team
19 Jul 2023
Verified review
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
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7 Oct 2023
Verified review
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
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Answer by Triumph® Online Shop (UK)
9 Oct 2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.
2 Oct 2023
Verified review
Slow delivery due to coming from europe
I didn't realise that the bra was to be shipped from Germany. The sizes aren't accurate either. My bra is a bad fit but I really cannot be bothered to send it back. You live and learn. I won't be buying from here again.
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Answer by Triumph® Online Shop (UK)
4 Oct 2023
We are sorry that the item does not fit. Please use the free return option.
Your Triumph Online Team
25 May 2023
Verified review
I need a refund for a parcel that was returned by their carrier with their return label 15 days ago, which l paid for on the 6th of May. This is not an acceptable service from a so called reputable company.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
23 May 2023
Verified review
Offer exchanges or honour discount prices if a customer needs to change sizes. Despite emailing this did not happen and a very assertive email was received which has put me off using Triumph again.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
11 Jun 2023
Verified review
Love the products have worn for years h
owever twice have ordered items and twice had a message 2 days later saying out of stock.
Need to sort out their stock control.
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
We are sorry that you are not satisfied with your purchase in the Triumph Online Shop.
In individual cases, however, there may be overlaps, as in your case, if several customers want to order the same items at the same time, of which only a few copies are still available.
Your Triumph Team
26 Dec 2023
Verified review
Whole shopping experience went totally wrong! Two times your system allow me to make order. And both my orders were cancelled from your side. Absolutely not happy.
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Answer by Triumph® Online Shop (UK)
27 Dec 2023
Dear customer,
We are sorry that your order could not be successfully completed.
We already informed you about this by e-mail on 2023-12-15.
Your Triumph Online Team
24 Jul 2023
Verified review
Still waiting for items ordered on 14 July. Seemingly sent to delivery company Evri on 19 July but they appear not to have received the item yet.
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Answer by Triumph® Online Shop (UK)
25 Jul 2023
Dear customer,
sorry for the delay. The UK carrier is processing your parcel. Please have a look at the carrier's website.
Your Triumph Online Team