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Top positive review
3 May 2023
Verified review
I designed my own phone case and it was just perfect (in fact I ordered 2). Really impressed with the quality and fitted my phone perfectly. I liked the way I could use my own photos for this and the website made it really easy with good instructions.
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Reviews for gocustomized.co.uk
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9 Oct 2023
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Great print quality and shipped same day
Great print quality and shipped on the same day (I ordered in the morning)
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8 Oct 2023
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THEY PRINT EXACTLY THE WAY THE SAY THEY WILL AND THE QUALITY IS EXCELLENT
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20 Aug 2023
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Excellent service used many times and will definitely use again !!
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25 Sept 2023
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Excellent service. Very happy with my purchase
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7 Aug 2023
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Great product arrived before expected, thanks
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5 Sept 2023
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Very good quality and fast delivery.
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10 Sept 2023
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Very quick service
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25 Nov 2023
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16 Oct 2023
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12 Sept 2023
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1 Jun 2023
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16 May 2023
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30 Oct 2023
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Terrible Customer support and very slow delivery
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Answer by gocustomized.co.uk
30 Oct 2023
Dear Customer!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Customer Happiness Team
7 Oct 2023
Verified review
Ordered a birthday present several weeks ahead of time. Everyday I got an email saying the order is delayed and will be done tomorrow. Finally appeared way after the event. Customer service were nonexistent.
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Answer by gocustomized.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
16 Aug 2023
Verified review
Very unsafe
No top or bottom. No protection on sides or camera area. My phone is very unsafe. 100% do not recommend
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Answer by gocustomized.co.uk
28 Aug 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards
Customer Happiness Team
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