gocustomized.co.ukReviews:
35 reviews in the last 12 months2,561 total reviews
Good
Top positive review
3 May 2023
Verified review
I designed my own phone case and it was just perfect (in fact I ordered 2). Really impressed with the quality and fitted my phone perfectly. I liked the way I could use my own photos for this and the website made it really easy with good instructions.
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Top negative review
30 Oct 2023
Verified review
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Reviews for gocustomized.co.uk
2 days ago
Verified review
I gave one star for a simple reason, I haven’t received the order yet, it has been over a month or so now. When I contacted them after couple of weeks, they said there was a problem in the address and it is resolved. I am surprised that they haven’t even contact me to clarify the issue in the first place.
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4 days ago
Verified review
I absolutely love my case!
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7 days ago
Verified review
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9 Apr 2024
Verified review
I ordered 3 cases for my phone and none fit.
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Answer by gocustomized.co.uk
16 Apr 2024
Hello,
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
5 Apr 2024
Verified review
Received my phone cover back and the logo I supplied was not centred. You had one job!
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26 Mar 2024
Verified review
Really pleased with the phone case they print it is my second cover the photos printed on never fade, the customer service is excellent I wouldn’t hesitate in using gocustomized again
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BF
Brett F.
Leigh On Sea
25 Mar 2024
Verified review
Love there photo cases been using them for years now 👍🏻👍🏻
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18 Mar 2024
Verified review
Great quality print and case. Prompt delivery. Kept informed of order progress. Great 2 for 1 value.
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17 Mar 2024
Verified review
Nice product. Terrible shipping estimate (arrived in in two separate shipments in 13 days instead of their 3-8 estimate) and when i raised the issue they blamed their third party instead of taking responsibility and gave a tiny credit on a large 4-piece order
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Answer by gocustomized.co.uk
20 Mar 2024
Hello!
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
3 Mar 2024
Verified review
Wrong size, wrong case type. No response to emails
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Answer by gocustomized.co.uk
5 Mar 2024
Hello,
Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
Customer Happiness Team
29 Feb 2024
Verified review
Very quick and good quality
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25 Dec 2023
Verified review
Needs improvement!
I preferred the double protection phone case that you offered before. This time was only single protection which is not as strong !
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24 Dec 2023
Verified review
Many purchases, always happy.
Have had a few cases now from GoCustomized and always had great service, iPhone cases, iPad cases, Samsung cases, they make fantastic presents for people. All the cases have been brilliant quality with a spot on print. No complaints.
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19 Dec 2023
Verified review
Would order again
Product arrived as described and in good time, only took approx a few days
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25 Nov 2023
Verified review
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7 Nov 2023
Verified review
It’s the second time I’ve used them. My first iPhone wallet fell apart from years of use!
Wanted the same again. Would use them again.
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31 Oct 2023
Verified review
The quality of the product was outstanding! However, it take a bit longer t try Han I expected to arrive!
Yes, I would use them again !
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30 Oct 2023
Verified review
Terrible Customer support and very slow delivery
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Answer by gocustomized.co.uk
30 Oct 2023
Dear Customer!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Customer Happiness Team
16 Oct 2023
Verified review
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9 Oct 2023
Verified review
Great print quality and shipped same day
Great print quality and shipped on the same day (I ordered in the morning)
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