gocustomized.co.ukReviews:
35 reviews in the last 12 months2,561 total reviews
Good
Top positive review
3 May 2023
Verified review
I designed my own phone case and it was just perfect (in fact I ordered 2). Really impressed with the quality and fitted my phone perfectly. I liked the way I could use my own photos for this and the website made it really easy with good instructions.
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Top negative review
30 Oct 2023
Verified review
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Reviews for gocustomized.co.uk
2 days ago
Verified review
I gave one star for a simple reason, I haven’t received the order yet, it has been over a month or so now. When I contacted them after couple of weeks, they said there was a problem in the address and it is resolved. I am surprised that they haven’t even contact me to clarify the issue in the first place.
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9 Apr 2024
Verified review
I ordered 3 cases for my phone and none fit.
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Answer by gocustomized.co.uk
16 Apr 2024
Hello,
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
3 Mar 2024
Verified review
Wrong size, wrong case type. No response to emails
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Answer by gocustomized.co.uk
5 Mar 2024
Hello,
Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
Customer Happiness Team
30 Oct 2023
Verified review
Terrible Customer support and very slow delivery
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Answer by gocustomized.co.uk
30 Oct 2023
Dear Customer!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Customer Happiness Team
7 Oct 2023
Verified review
Ordered a birthday present several weeks ahead of time. Everyday I got an email saying the order is delayed and will be done tomorrow. Finally appeared way after the event. Customer service were nonexistent.
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Answer by gocustomized.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
16 Aug 2023
Verified review
Very unsafe
No top or bottom. No protection on sides or camera area. My phone is very unsafe. 100% do not recommend
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Answer by gocustomized.co.uk
28 Aug 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards
Customer Happiness Team