Certificate for scentstore.com

No. X03C5A4AD7CD211681ED1AF20497AC442
 

Approved on
30/01/2013
Valid until
29/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for scentstore.com



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 193 Trusted Shops reviews collected in the last 12 months.
In total, scentstore.com has already collected 730 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/11/2019
Date of order
03/11/2019
13/11/2019
Great products and service.
5.00
Excellent

Date of publication
13/11/2019
Date of order
03/11/2019
13/11/2019
ALWAYS VERY GOOD EXPERIENCE
5.00
Excellent

Date of publication
12/11/2019
Date of order
01/11/2019
12/11/2019
Great
5.00
Excellent

Date of publication
11/11/2019
Date of order
01/11/2019
11/11/2019
Ordered a niche mens EDP that I had reviewed online. Good discount on the site. Delivery fast and efficient. Ordered the same again and an additional scent. Really impressed with Scentstore and will definitely use again. Can't fault the products, the prices or the service.
5.00
Excellent

Date of publication
11/11/2019
Date of order
01/11/2019
11/11/2019
Order some shower gel which said it was 200 ML and when it came was only 150 ML but the order form that came with it said it was a 200ml .. phone the store up and they just said it was a typing error and offered me 10 off but was still cheaper to buy locally wont be going back
2.33
Poor

Date of publication
11/11/2019
Date of order
31/10/2019
11/11/2019
Quick delivery, great deals would definitely use again
5.00
Excellent

Date of publication
06/11/2019
Date of order
25/10/2019
06/11/2019
This purchase was quick and easy to make and the item arrived well packed and on time. Thank you.
5.00
Excellent

Date of publication
30/10/2019
Date of order
20/10/2019
30/10/2019
brilliant website ,excellent delivery,goods and service.I am extremely pleased.
5.00
Excellent

Date of publication
24/10/2019
Date of order
14/10/2019
24/10/2019
Goods ordered acknowledged and delivered in super fast time. will definitely visit site and purchase again. Thankyou.
5.00
Excellent

Date of publication
24/10/2019
Date of order
13/10/2019
24/10/2019
Excellent
5.00
Excellent

Date of publication
23/10/2019
Date of order
12/10/2019
23/10/2019
Dealt with many times. Great quality products with fantastic delivery.
5.00
Excellent

Date of publication
18/10/2019
Date of order
25/09/2019
18/10/2019
It was sad how I was treated by the customer support via email. I had not received my delivery and they showed no will to help or advice. This wasn't my first time ordering from them but it was the first I had to deal with their customer service. Even though the price is very cheap I'll never use them again
2.33
Poor

scentstore.com replies: 21/10/2019
Sorry to hear you were disappointed with our customer service however as previously advised we are unable to process claims for non-delivery in a building of multiple occupancy when the tracked item is shown as delivered. This is as per our Terms and Conditions which are agreed during the checkout process. This is also as per other companies delivery terms which are now standard.

Date of publication
16/10/2019
Date of order
06/10/2019
16/10/2019
Efficient
5.00
Excellent

Date of publication
11/10/2019
Date of order
30/09/2019
11/10/2019
Very pleased
4.33
Good

Date of publication
08/10/2019
Date of order
28/09/2019
08/10/2019
Fast delivery and great service as always.
5.00
Excellent

Date of publication
05/10/2019
Date of order
25/09/2019
05/10/2019
Thankyou everything spot on delivery was spot on even though wasnt in to receive it .. would make sure next time didn't have to make a travel to receive it. But very happy with the goods and the gift rap .
5.00
Excellent

Date of publication
30/09/2019
Date of order
20/09/2019
30/09/2019
This is such a nice and efficient store to deal with. All this service yet they keep the prices low.
It's a win win in my opinion.
5.00
Excellent

Date of publication
26/09/2019
Date of order
16/09/2019
26/09/2019
Very pleased all round
5.00
Excellent

Date of publication
24/09/2019
Date of order
14/09/2019
24/09/2019
Very good service and quick delivery
5.00
Excellent

Date of publication
22/09/2019
Date of order
11/09/2019
22/09/2019
items arrived quickly.
5.00
Excellent

Date of publication
22/09/2019
Date of order
12/09/2019
22/09/2019
Fast. Efficient and lovely product
5.00
Excellent

Date of publication
21/09/2019
Date of order
11/09/2019
21/09/2019
Amazing Service
5.00
Excellent

Date of publication
21/09/2019
Date of order
10/09/2019
21/09/2019
Very speedy service, thank you.
5.00
Excellent

Date of publication
14/09/2019
Date of order
03/09/2019
14/09/2019
I have been using this site for sometime now. It is easy to use and the perfume I order is difficult to find anywhere else. Good quick service and excellent value.
5.00
Excellent

Date of publication
12/09/2019
Date of order
02/09/2019
12/09/2019
it was easy to order from Scentstore and the item arrived on time.
5.00
Excellent

Date of publication
12/09/2019
Date of order
02/09/2019
12/09/2019
Rapid delivery, well packaged
5.00
Excellent

Date of publication
11/09/2019
Date of order
01/09/2019
11/09/2019
easy purchase competitive pricing good delivery
5.00
Excellent

Date of publication
10/09/2019
Date of order
31/08/2019
10/09/2019
Very satisfied
5.00
Excellent

Date of publication
10/09/2019
Date of order
28/08/2019
10/09/2019
very easy online
5.00
Excellent

Date of publication
10/09/2019
Date of order
31/08/2019
10/09/2019
I looked everywhere for this product. I was pleased with the cost and the prompt delivery. Will use again
5.00
Excellent

Date of publication
07/09/2019
Date of order
27/08/2019
07/09/2019
Excellent all the way, very quick delivery, excellent service, every good
5.00
Excellent

Date of publication
05/09/2019
Date of order
26/08/2019
05/09/2019
Great service - good discount :)
5.00
Excellent

Date of publication
04/09/2019
Date of order
25/08/2019
04/09/2019
Very satisfied with item and it's delivery. Would use this site again.
5.00
Excellent

Date of publication
30/08/2019
Date of order
20/08/2019
30/08/2019
Very helpful personal telephone assistance.
5.00
Excellent

Date of publication
27/08/2019
Date of order
17/08/2019
27/08/2019
Excellent service and great value for money, with the discount this purchase was much cheaper than other websites and high street. Fab free gift not offered by others too.
5.00
Excellent

Date of publication
23/08/2019
Date of order
13/08/2019
23/08/2019
Ordered Shalimar hair mist by Guerlain that I couldn’t find anywhere.. they packed it so so lovely in a matching gift wrap (which I clicked in options by accident) for free.. and sent three lovely testers in the box. Don’t think better perfume site exists online.. even tho I’m not a big online shopper..
5.00
Excellent

Date of publication
23/08/2019
Date of order
12/08/2019
23/08/2019
Good price and very prompt service
5.00
Excellent

Date of publication
22/08/2019
Date of order
12/08/2019
22/08/2019
Great value and quick delivery
5.00
Excellent

Date of publication
08/08/2019
Date of order
29/07/2019
08/08/2019
Great product with swift service. Will defo be ordering again
5.00
Excellent

Date of publication
03/08/2019
Date of order
24/07/2019
03/08/2019
Excellent service
5.00
Excellent

scentstore.com customer reviews

scentstore.com

The UK's Leading Fragrance Store

scentstore.com was certified by Trusted Shops on 30/01/2013.

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with Free Gift Wrapping and Free UK delivery on overs over £20.

Contact
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
sales@scentstore.com
scentstore.com
Owner
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorized representative
Linda White
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with scentstore.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.