Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
29 Mar 2024
Verified review
This is a fabulous online retailer. They stock an excellent range of products, descriptions and sizes are accurate, images are great. I like their honest pricing and that they offer realistic offers. Delivery to the UK takes around 10 working days, I would completely expect this as the UK is no longer part of the EU. It is amazing Fashionette offer free delivery to the UK. I would prefer them to use another courier rather than UPS whose systems are not user friendly: While it is easy to track your order UPS insist you register an account to change a delivery day. I wasted ages doing this only to find a fault on UPS’s system meaning my tracking number was not recognised even though I’d copied and pasted it from their own tracking page! No one should need to register an account with a courier to amend a delivery day, no other courier require this: There are no customer service advisers/team members to reach out to at UPS, just AI bots. I would rather pay for delivery and have a better courier experience.
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for fashionette.co.uk
Filter
Rating
Sort by
Relevance
24 Jun 2023
Verified review
Liked the simplicity of ordering items online and the speed of the delivery. Would like more choice of delivery addresses ie. Sainsbury”s and local newsagents in your local area. .
Report review
13 May 2023
Verified review
I liked that Fashionette dispatched order so quick but the UPS unreliable coz they didn't deliver the order and they lied about i refused to receive it.
Report review
12 Dec 2023
Verified review
I was unsure of the website as hadn’t used before but the communication was excellent and the goods arrived as described and on time.
Report review
1 Aug 2023
Verified review
I always love to purchase from Fashionette, and I have never got disappointed
Report review
27 Sept 2023
Verified review
Easy to find what you are looking for… good communication… wonderful service
Report review
6 Dec 2023
Verified review
Great Experience
Great website, great prices, great product, and was kept regularly updated
Report review
6 Dec 2023
Verified review
Fab
Prompt delivery, lovely product for a much nicer price than anywhere else!
Report review
27 Sept 2023
Verified review
Excellent prices, amazing looking items. Fast delivery. 5 stars all around
Report review
30 Jul 2023
Verified review
Lovely Marc Jacobs shoulder bag, arrived on time and very well packaged.
Report review
13 May 2023
Verified review
Great Service
Goods arived at secified time and exactly as described
Report review
15 Nov 2023
Verified review
All round very good
Great price, well know brands and timely delivery.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.