vinissimus.co.ukReviews:
222 reviews in the last 12 months2,568 total reviews
Excellent
Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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Top negative review
1 Jun 2023
Verified review
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
7 Jun 2023
Verified review
Good selection delivered safely
Easy to order from the website with a good range of reasonably priced wines.
Delivery came as expected via DHL.
Packaging was excellent. Will definitely order again.
I’ve had the wines before so confident they will be fine.
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6 Sept 2023
Verified review
Very quick shipping normally I have Bach white semi Dulce but it is out of stock so I am trying something new will deffinately be ordering again very helpful company and always a quick response if I have a query
Thanks
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15 Sept 2023
Verified review
Great wines at great prices. Delivery was the early side of estimate window which was a pleasant surprise. Packaging of bottles was first class, heavy duty cardboard box and each bottle very secure. Thank you. PT
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8 Jul 2023
Verified review
Prompt service. Very helpful in completing my order, when I needed replacement options, to the original wine I ordered. Were happy just to send the 3 bottles that were in stock but provided options.
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2 Oct 2023
Verified review
Effortless ordering and fairly quick dispatch. Consider an alternative courier. DHL left on my doorstep 2 days before they said they would deliver (this is not legal for alcohol delivery)
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DS
Dr Dalip S.
Cambridge
14 Nov 2023
Verified review
It was delightful to receive my order of 3 bottles of Conca de Tremp the wine i love so much . DHL the courier was prompt in its delivery as usual. Thank you for your excellent service.
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28 Nov 2023
Verified review
Eva and the Team were very helpful and very happy with the service and would highly recommend, first time I have used their services but they were great and very helpful so well done
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21 Jul 2023
Verified review
Very responsive communications. Felt like an individual customer rather than just an online buyer.
Anything better - just source some more of the Templar Monsant wine we so like!
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16 May 2023
Verified review
Good range of wines
Good range of quality wines especially from Italy and Spain. Pity that Brexit got in the way causing the prices to rise above the level they were when the UK was part of the EU.
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21 Jun 2023
Verified review
Good choice of wines
The variety and choice of wines is great BUT had to chase my order up, as the website wouldn't open, so had to phone and leave a message.
The wine was delivered 2 days later
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30 May 2023
Verified review
Great company and staff but please get some of my wine in stock - it’s the fourth or fifth time I have ordered from you and I have to wait 3 to 4 weeks every time I order it.
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18 Aug 2023
Verified review
Excellent customer services
When tracking information still wasn't forthcoming after9 days of the order being processed I contacted customer services who assured me everything was well - and it was
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28 Sept 2023
Verified review
Best price online, simple website, good communication, order delivered on time and all in good condition. Will certainly use this company again, well done to the team.
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13 Jun 2023
Verified review
Vinissimus made a big error when calculating payment for this order, not charging enough, however they accepted their mistake and only charged the low incorrect price.
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23 Nov 2023
Verified review
This was the first time I have ordered wine online, this wine is not available to buy in shops locally so I was happy to find it online, very good service & packaging
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17 Dec 2023
Verified review
My first order, delivered right in the middle of the expected week, quality packaging, every product arrived in perfect condition. I'll be using your services again
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DK
David K.
West Malling
25 Oct 2023
Verified review
A great company with exceptional wines
Customer services are always very helpful. Choice of wines is exceptional. Prices have risen which is obviously not great. Delivery times can sometimes be quite long
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DK
David K.
West Malling
19 Jun 2023
Verified review
Quality wines at good prices
Our latest case arrived within a week of placing the order. Customer service is always first class and the selection of quality wines at good prices is fantastic
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13 Jun 2023
Verified review
Delivery was quite extended due I believe to you getting delivery from Italy. You did however deliver in the time slot agreed and the wine was well packaged.
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1 Jun 2023
Verified review
Easy ordering
I had been trying to locate a particular wine, with no success, until I came across your Company.
I can assure you I will be ordering again.
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