vinissimus.co.ukReviews:
222 reviews in the last 12 months2,568 total reviews
Excellent
Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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Top negative review
1 Jun 2023
Verified review
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
4 Dec 2023
Verified review
More Info needed on dispatch
The Delivery/Product /Packaging was very good. It would have been reassuring to get a follow up email after purchasing to say... thanks for your order, we are working on it and expect to dispatch within a time frame, but when we ship your order we will let you know...etc....as I didn't hear anything for a few days and was left wondering if everything was ok..so I emailed to find out.....which it was ok.
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13 Dec 2023
Verified review
Fabulous customer service!
I’d tried to put a payment through, and was asked to try a different payment method, which I did. When I looked at my bank account, both payments had gone through, although one was pending. I phoned and explained, and this was dealt with immediately (I didn’t even have to wait on hold when I phoned… amazing!). The wine came in good time, extremely well packaged. I’ll definitely come back!
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26 Jun 2023
Verified review
I wasn't going to order and changed my mind.
After reading a few of the reviews like you do I didn't end up ordering. After a 2 weeks I thought why not, and I'm glad I did.
I did read a helpful review by someone stating that they are based in Spain, to avoid a long waiting time order the ones that say instant dispatch.
Long behold less than a week later I have my 6 bottles of Red.
Arrived with DHL. Will definitely be using again.
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16 Nov 2023
Verified review
Customer service was excellent. I was asked to confirm if my two separate orders were intentional and this shows genuine concern about what the customer wants. I found the precise wine / year / producer I wanted and the pricing was very competitive. Finally, the packaging was first rate.
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3 Oct 2023
Verified review
A wide selection of wines some which do not appear to be available elsewhere.
Some of these wines I have purchased before and am very pleased with the quality.
Ordering is very easy and since Vinissimus changed their delivery service the delivery is very good.
All in all a very good service.
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GH
George H.
Ely
1 Aug 2023
Verified review
Good value and excellent service
Once again, purchasing from Vinissimus has been absolutely straightforward …. It’s very easy to order through the web site, and delivery tracking is now good - much improved from the early “post-Brexit” days. And, most importantly, they over an excellent range of wines at good value prices.
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13 Dec 2023
Verified review
Excellent first ordering experience
Ordering was strait-forward. And a helpful lady in the office put me right nicely when I’d misunderstood a point. Prices were very fair. Delivery was pretty swift. And packing was excellent. The quality of the product is formidable. My first order; but it will certainly not be my last
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15 Nov 2023
Verified review
Very good and swift customer services, especially. That counts for so much these days. I had an enquiry and received a reply very rapidly. Since it showed up very badly on my screen, I requested a resend - it came almost immediately in a format that was perfectly readable.
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16 May 2023
Verified review
The service from the customer support team is great, they are really helpful and invested in your queries. One thing that would help in choosing wine is a little more information, guidance for when a wine is ready to drink or keep would be a real help
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25 Nov 2023
Verified review
Special thanks go to EVA at UK Customer Service who within the hour resolved an issue over my account password. This speedy advice certainly smoothed the blockage when the "Forgot password" link on your website steadfastly refused to become active.
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10 Jan 2024
Verified review
Satisfied Customer
Wasn’t sure how good/quick this service would be as the item was alcohol in a glass bottle being shipped from Spain. No need to worry. I was kept informed of progress and it arrived safe and well packaged. Would use again. Thank you
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2 Nov 2023
Verified review
Great customer service
Was v impressed with the way you handled the wine I ordered being out of stock and then offering three very good options - including a replacement bottle that was more expensive at the same price - promptly and easily. Thank you.
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JT
John T.
Helensburgh
1 Dec 2023
Verified review
Bach for the Festive Season.
The fact that I could order my favourite Spanish wine first encountered years ago on holiday in Gran Canaria.
As a previous customer, nothing has changed with regards to your excellent service.
May your consistency continue.
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7 Jun 2023
Verified review
Good selection delivered safely
Easy to order from the website with a good range of reasonably priced wines.
Delivery came as expected via DHL.
Packaging was excellent. Will definitely order again.
I’ve had the wines before so confident they will be fine.
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6 Sept 2023
Verified review
Very quick shipping normally I have Bach white semi Dulce but it is out of stock so I am trying something new will deffinately be ordering again very helpful company and always a quick response if I have a query
Thanks
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15 Sept 2023
Verified review
Great wines at great prices. Delivery was the early side of estimate window which was a pleasant surprise. Packaging of bottles was first class, heavy duty cardboard box and each bottle very secure. Thank you. PT
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8 Jul 2023
Verified review
Prompt service. Very helpful in completing my order, when I needed replacement options, to the original wine I ordered. Were happy just to send the 3 bottles that were in stock but provided options.
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2 Oct 2023
Verified review
Effortless ordering and fairly quick dispatch. Consider an alternative courier. DHL left on my doorstep 2 days before they said they would deliver (this is not legal for alcohol delivery)
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DS
Dr Dalip S.
Cambridge
14 Nov 2023
Verified review
It was delightful to receive my order of 3 bottles of Conca de Tremp the wine i love so much . DHL the courier was prompt in its delivery as usual. Thank you for your excellent service.
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28 Nov 2023
Verified review
Eva and the Team were very helpful and very happy with the service and would highly recommend, first time I have used their services but they were great and very helpful so well done
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