Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 Apr 2024
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
Prompt service. Very helpful in completing my order, when I needed replacement options, to the original wine I ordered. Were happy just to send the 3 bottles that were in stock but provided options.
Report review
2 Oct 2023
Verified review
Effortless ordering and fairly quick dispatch. Consider an alternative courier. DHL left on my doorstep 2 days before they said they would deliver (this is not legal for alcohol delivery)
It was delightful to receive my order of 3 bottles of Conca de Tremp the wine i love so much . DHL the courier was prompt in its delivery as usual. Thank you for your excellent service.
Report review
28 Nov 2023
Verified review
Eva and the Team were very helpful and very happy with the service and would highly recommend, first time I have used their services but they were great and very helpful so well done
Report review
21 Jul 2023
Verified review
Very responsive communications. Felt like an individual customer rather than just an online buyer.
Anything better - just source some more of the Templar Monsant wine we so like!
Report review
18 Aug 2023
Verified review
Excellent customer services
When tracking information still wasn't forthcoming after9 days of the order being processed I contacted customer services who assured me everything was well - and it was
Report review
28 Sept 2023
Verified review
Best price online, simple website, good communication, order delivered on time and all in good condition. Will certainly use this company again, well done to the team.
Report review
23 Nov 2023
Verified review
This was the first time I have ordered wine online, this wine is not available to buy in shops locally so I was happy to find it online, very good service & packaging
Report review
17 Dec 2023
Verified review
My first order, delivered right in the middle of the expected week, quality packaging, every product arrived in perfect condition. I'll be using your services again
Our latest case arrived within a week of placing the order. Customer service is always first class and the selection of quality wines at good prices is fantastic
Report review
1 Jun 2023
Verified review
Easy ordering
I had been trying to locate a particular wine, with no success, until I came across your Company.
I can assure you I will be ordering again.
Report review
10 Jan 2024
Verified review
Fast communication when the order needed slightly modifying. Shipped when they said they were going to. Product arrived safely and in perfect shape.
Report review
27 Jul 2023
Verified review
No issues. Reliable.
Got what I ordered unlike other similar companies. Despite coming from Spain received within the week. Well packaged. Would use service again.
Report review
20 Oct 2023
Verified review
Fantastic range of wines not available elsewhere, at good prices. It ships from Spain, but no problems getting here, and pretty quickly too!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.