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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
This was my first time using ProShrimp, and I bought 3 motherplants.
2 were fantastic, but the third was very tired, didn’t have many leaves, and had been seemingly damaged in transit, as one of the leaves was snapped off.
Would I use them again?
Yes, I probably would, but wouldn’t let it slide if I got a below-average plant next time.
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15 May 2023
Verified review
Very slow sending items out . Waited a week for items to be shipped . But came in good packaging and once shipped was delivered fine . Currently i made a 2nd order on friday its now monday an still not shipped if they dont ship by wednesday im gonna ask for a refund because they are just taking to long with orders
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2 Jan 2024
Verified review
good service, but only drawback phone queries do not get answered you are advised to use web site which does not cover the item you wish to talk about. that said the delivery is good. cant comment on staff as the phone does not get answered
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28 Aug 2023
Verified review
always good healthy plants and the wide range provides plenty of choice.
Delivery is usually quick,and well packed.
The trouble is the post office parcel can sometimes be delayed so it is good that the parcel is so well packed.
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31 Dec 2023
Verified review
Ordered some aquarium plants. Great products however packaging had broken on one out of four sealed containers as they stacked on top of each other. I've planted them and time will tell
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5 May 2023
Verified review
great experience would give five stars the only reason was the first time I ordered some plants were dead on arrival..this might have been due to royal mail though..always good prices
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7 Jul 2023
Verified review
Nice range of products
Nice wide range of products at good prices and fast delivery but I would not recommend getting live plants from here as one of the plants that I got was delivered half dead.
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23 Jun 2023
Verified review
Quick turn around and price. Could have been in slightly better condition on arrival. But have had very little melt back so the fish are pleased .
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