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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
PLANTS CONDITION & DELIVERY GOOD BUT CUSTOMER SERVICE IE ANSWERING BASIC QUERIES ON SUPPLIED PRODUCT POOR .
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6 days ago
Verified review
GOOD CUSTOMER SERVICE WHERE PLANTS ARE CONCERNED BUT TO DATE 12/05/24 VERY! SLOW IN REPLYING TO A TECHNICAL QUERY ON PRODUCT SUPPLIED BY THEM.
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12 days ago
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Good but not usual high standard
The 3 1-2 grows were open when parcel was opened. They were planted straight away but died. The normal plants were fantastic and are thriving
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30 Apr 2024
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Good range of stock
good range of alternative stock as they tend to be out of stock of a lot of the more popular goods
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30 Apr 2024
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23 Apr 2024
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13 Apr 2024
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Quality of the plants / products
DELIVERY COMPANY NEEDS CHANGING
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29 Mar 2024
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28 Mar 2024
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Good customer service.
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24 Mar 2024
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Allways good plants and great sevice
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20 Mar 2024
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Parts of order not delivered, when I got in touch they were not in stock and a refund issued. Would have been good to flag this in the first place.
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9 Mar 2024
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Great looking plants good honest seller
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4 Mar 2024
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Pro shrimp order
Arrived in a reasonable time and came in very secure packaging
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3 Mar 2024
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They offer a good range of plants, including larger ones such as this fern which is already attached to some lava rock. Did have some small snail eggs attached (quickly removed) so a check before sending would have been appreciated, but no harm done. Very pleased on tbe whole.
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25 Feb 2024
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The plants were lovely but they did come with snail eggs unfortunately
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24 Feb 2024
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Pro shrimp always offer good value and range of aquatic goods. Unfortunately the bottle of Melafix I received has a very short shelf life of only a few weeks so I won’t be able to use it which is a bit wasteful.
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23 Feb 2024
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Decent products but no customer service.
Decent products but nonexistent customer services… ignored my message through their portal.
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23 Feb 2024
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Did what it said on the tin, can't ask for more.
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22 Feb 2024
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9 Feb 2024
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Most were perfect just 2 of the plants had came loose out there pots in transit and were bashed about planted them but never recovered apart from that every uther plant was perfect
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