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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
Great product, arrived in good condition and delivered safley and promptly will be using these guys again for plants - this was my 2nd order as good value also - my 3rd order will be livestock
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19 Apr 2024
Verified review
Excellent service competitive prices…
I have used this site a couple of times now. Their prices are really competitive and their service excellent. I will certainly continue to order my stuff from them.
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9 hours ago
Verified review
Prompt and safe delivery
The aquarium we ordered arrived promptly and was extremely well packaged. It's a delicate item but got here safely in one piece. I am pleased with my order.
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20 Apr 2024
Verified review
Top Class Quality and Service
Perhaps replenish stock quicker. But a fantastic service with quality products. So far on my plant orders I have not had one bad specimen
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