Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
The packaging was excellent ….but my questions regarding my shrimps were unanswered ….after 2 days ….90% of them died and my water was excellent and professionally tested …..but I had no response from Pro shrimp ….a shame really as I was hoping it would be good .
Report review
15 Mar 2024
Verified review
I'll be going elsewhere.
I've bought plenty of plants from pro shrimp no problems, but my last 2 orders have been really naff. Crypts had melted before I received them and my last order of tropica crypt parva were so small I doubt Tropica would have sent them out like that. Sorry guys I won't be coming back.
Report review
10 Mar 2024
Verified review
No answer to support
Sadly they had been great for delivery but sadly we had an issue and couldn’t get hold of them, they ignored the online support forms and the phone numbers lead to nothing but an automated message saying to use the forms and no one to take a call before hanging you up
Report review
20 Mar 2024
Verified review
Parts of order not delivered, when I got in touch they were not in stock and a refund issued. Would have been good to flag this in the first place.
Report review
4 Mar 2024
Verified review
Bigger bogwood and more plants
Report review
18 Mar 2024
Verified review
Poor communication
Report review
6 Feb 2024
Verified review
Highly Disappointed
Ordered, plants arrived and were very damaged and just shoved in a bag not well packaged.
I contacted customer service the same day and was asked to send pics and they would refund or resend.
I heard nothing back then got an invoice for another order of plants at £0 cost out of the blue. I sent a message back saying I would like a refund as i don't have room for any more plants as I purchased new ones when the other come damaged from else where.
I have had no response and no refund.
Highly disappointed!
Report review
28 Feb 2024
Verified review
Hopeless. Was a regular customer they send you inferior goods then don’t respond to emails. Avoid
Report review
23 Feb 2024
Verified review
Decent products but no customer service.
Decent products but nonexistent customer services… ignored my message through their portal.
Report review
11 Feb 2024
Verified review
Item was damaged when it arrived. Emailed them got no response
Report review
27 Jan 2024
Verified review
Changed the order and sent without communication
I bought some tropica soil, but received dennerle. The slip in the box said dennerle too … which is not what was ordered. So clearly they changed it as tropica was also then out of stock.
I have not returned due to the hassle and others over on UKAPS forum saying it is likely the same thing overall. But that’s not the point. I wanted a particular product… hence paying money for it. To then just shrug shoulders, change the order and send it without any discussion is unprofessional.
Sadly this is my second bad experience with this store. Even being a little cheaper won’t get my business next time now.
Report review
29 Jan 2024
Verified review
1of the plants I received was appalling and went in the bin as I didn’t want to pay postage to send it back, the other plant was ok, wouldn’t order plants again from them
Report review
21 Jan 2024
Verified review
Poor quality plants.
Poor quality plants on 2nd order. Plants were melted and mush, might be able to save them. My 1st ever order was 1st class with no hint of issues, and doing great.
Report review
5 Jan 2024
Verified review
Lack of product
frequent lack of products I want to buy
Report review
18 Aug 2023
Verified review
Item puchased did not work
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
Report review
27 Jul 2023
Verified review
One plant was just a few strands held together with sponge, as soon as I placed in tank it just disintegrated, the strands were about 2 inches long; absolute rubbish.
The other plants that I paid for were so small that again they were simply not worth the cost, I can get better from my LFS!
Never again!
Report review
18 Jul 2023
Verified review
bought two pieces driftwood at 40/60cms. Received both pieces at 26 cms. I was told that the items are generic sizes from their suppliers. Pro shrimp do not check these items for size before selling them, so you are guessing that you will receive what you pay for. When challenged on this I was told if I wanted a refund I would haqve to send items back at my own time and expense. Not good enough.
Report review
8 Nov 2023
Verified review
Product was ace but unfortunately the couriers used were not very effective. The first provided very little communication and eventually returned to sender. The second seem did deliver but took a few days longer than their tracker indicated. Both were inconvenient in terms of needing to be present for delivery.
The delivery of live stock had no issues at all.
Report review
13 Sept 2023
Verified review
I have had 2 orders from pro Shrimp the first of which being reasonable and the plants I ordered were in good condition however slightly overpriced. The second order was not good at all multiple plants were essentially mush and the roots were in an unrecoverable state. Tried emailing their customer support and haven't had a reply for 2 weeks now.
Report review
19 Nov 2023
Verified review
Awful communication
Took my order took a really long time to come with zero communication about my order like shipping updaters or expected delivery dates never answered phone didn’t reply to email absolutely shocking it’s a pity that sometimes the only place you can get certain things is here otherwise I would not touch this place with a barge pole
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.