puzzleYOU UKReviews:
764 reviews in the last 12 months24,032 total reviews
Excellent
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Top positive review
16 Nov 2023
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I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
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I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
12 Jun 2023
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11 Jun 2023
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8 Jun 2023
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Can only give good right now, it was a gift. Not given yet, but the box looks good, turned up on time
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6 Jun 2023
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5 Jun 2023
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5 Jun 2023
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5 Jun 2023
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puzzles are lovely quality, very fast service
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5 Jun 2023
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Very speedy delivery and good quality.
Puzzle pieces could be bigger.
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5 Jun 2023
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Poor Communication
When i ordered the puzzle a confirmation e-mail did not materialise so I assumed that the order had not gone through. I tried again the next day and again received no confirmation e-mail. Within a few minutes, I then thought to check my credit card and found that payment had been taken for both orders. I immediately contacted Puzzle for You by e-mail on their contact address to cancel the latest orders and explain the situation. I never got any response whatsoever and both orders arrived. I now have 2 identical puzzles :(
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Answer by puzzleYOU UK
9 Jun 2023
We are very sorry that it has come to this misunderstanding. After our customers service had answered to your e-mail, we received a message that our answer to you had been blocked by your mail server. We assume that this might have been the reason why our order confirmation did not reach you either. Our customer service will contact you to find a solution.
In relation to the misunderstanding mentioned above, we would like to inform all readers here about the following: Once you have confirmed your order and the payment has gone through, you will automatically be taken to the so-called checkout page. On this page you will not only find all information about the order but also your order number. By clicking the order number you will be lead to your personal status page, where you may monitor the progress of your order. It is recommended to save the web address of your status page until you receive the order.
5 Jun 2023
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Family ties
Quality of the Jigsaw,prompt service and delivery
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4 Jun 2023
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4 Jun 2023
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Brilliant jigsaw and great service. Thank you
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4 Jun 2023
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This is the second time I have bought a puzzle. Easy to order, arrived when they said it would. Really good quality, definately use them again.
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3 Jun 2023
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Website easy to use, fast delivery with great communication. Arrived 4 days after placing order! The jigsaw is great quality.
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1 Jun 2023
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Great product quick service good price
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1 Jun 2023
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1 Jun 2023
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Quality of product. Quick efficient service.
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1 Jun 2023
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Really great and helpful also very quick with finished work
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28 May 2023
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Grandsons first time on the bike picture came out well
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AW
alan w.
bath
26 May 2023
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Wonderful Jigsaw Puzzle. A very special gift for any age. Turned my photographs into a clear and bright puzzle. Very high quality pieces which fit together perfectly. Very pleased with my completed Jigsaw. I will be purchasing again.
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