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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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20 Jun 2023
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20 Jun 2023
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19 Jun 2023
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Will use again
No problems, fairly prompt delivery and reasonable price
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19 Jun 2023
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Fantastic prices very quick service
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19 Jun 2023
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V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!
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19 Jun 2023
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Great service - things arrive quickly. All instruction for returns (if needed) are super clear.
Delivery was really quick. Packaged well and product was in good condition. No complaints.. sceptical because never used before but will be a go too now!
Thanks
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18 Jun 2023
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Very efficient
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18 Jun 2023
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Great👍
Friendly and helpful
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18 Jun 2023
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Well done!
Satisfied!
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18 Jun 2023
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No problems at all
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18 Jun 2023
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Very friendly and helpful staff
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18 Jun 2023
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17 Jun 2023
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Refreshingly Good
Great choice of footwear but what really stood out was the gentleman who was assisting me with my shopping experience. Scott Summers professional & laid backed approach was exactly what I needed that day. Will be returning soon as a result. Many thanks.
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17 Jun 2023
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Great friendly service
Shop in Bromley nice and clean and airy. Great customer service
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16 Jun 2023
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Order was cancelled after I chased for an update.
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16 Jun 2023
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Received my order as described but as soon as I submitted my order, I received fraudulent text messages and e-mails. You need to improve the security of your customers' information.
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16 Jun 2023
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A pleasant shopping experience
I quickly found something I liked, and this shop assistant was very helpful
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