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SOLETRADERReviews

: 20,793Excellent

4.73

Trustmark
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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,336 verified reviews in the last 12 months

20,793 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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 Verified review
12 days ago
The sales assistant was very helpful and good choice of footwear for my grand-daughter.
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 Verified review
12 days ago
Good choice, easy to navigate, paid for next day delivery but it came the day later, customer services sorted it out immediately.
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 Verified review
13 days ago
Great service, arrived next day
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 Verified review
14 days ago
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 Verified review
14 days ago
Prompt delivery & accurate description of item.
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 Verified review
14 days ago 
Excellent customer service
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 Verified review
15 days ago
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 Verified review
15 days ago
Easy ordering and fast delivery.
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 Verified review
16 days ago
Quality is very good Price is way too high
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 Verified review
16 days ago
Very pleasant and helpful service.
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 Verified review
16 days ago
Great customer service a credit to the Sutton store
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 Verified review
16 days ago
Great service
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 Verified review
17 days ago
Can never go wrong with a purchase from Soletrader. As a hospitality worker who spends a lot of time on their feet, I trust this brand 100% and recommend it for everyone.
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Answer by SOLETRADER
17 days ago
Hello, thank you for leaving us such a great review! Kind regards. SOLETRADER
 Verified review
17 days ago
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 Verified review
18 days ago
Arrived on time and very happy with the shoe I ordered. Quality product and service.
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 Verified review
19 days ago
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 Verified review
19 days ago
Great service and quick delivery. Good communication no complaints.
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 Verified review
19 days ago
Wonderful customer service!
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 Verified review
19 days ago
Very helpful and patient staff. I had been looking online but just reminds me that shopping in store is always better.
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 Verified review
20 days ago
I had a good experience , good customer relationship
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