I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Excellent service, refund done quickly new trainers arrived on time
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Answer by SOLETRADER
23 Feb 2024
Hello, thank you for your review. We are pleased to hear that you were happy with the service provided. Kind regards. SOLETRADER
21 Feb 2024
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Fast shipping and product arrived as described!
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21 Feb 2024
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Returned shoes as they were too big. Easily done and return actioned quickly. Great shoes as well.
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21 Feb 2024
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Excellent company to order on line
I was looking for a certain type of Fitflop slippers for a couple of years and I found them at Sole Trader. It was easy to order on line and had fast delivery to the U.S. by DHL.
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Answer by SOLETRADER
23 Feb 2024
Hello, thank you for your review. We are so glad you enjoyed shopping with us! Kind regards, SOLETRADER
19 Feb 2024
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delivery very quick
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18 Feb 2024
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16 Feb 2024
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Quick and professional service
Was very quick and professional services provided . Also quality of the out slippers are excellent. Thanks l
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Answer by SOLETRADER
23 Feb 2024
Hello, thank you so much for your 5 star review! Kind regards, SOLETRADER
16 Feb 2024
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Fast and efficient service
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16 Feb 2024
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Very happy with my purchase, quick delivery.
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15 Feb 2024
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I managed to get exactly the item I wanted (not generally available), at a good price that covered the cost of expedited delivery.
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13 Feb 2024
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12 Feb 2024
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I loved my boots. Thanks that sole trader gave me extra discount and very fast shipping. Perfect experience and would Definitely be buying from here again.
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11 Feb 2024
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Brilliant service, stocked brands i couldn’t get directly.
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