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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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30 May 2023
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Shoes were great - DPD not so great
Shoes were great, delivery time as expected. Shame about the delivery company, I know this is out of Sole Trader's control but DPD didn't follow my instructions and just left my parcel in the lobby where parcels are regularly stolen. But hopefully companies that use will put pressure on delivery companies to follow instructions.
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30 May 2023
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30 May 2023
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30 May 2023
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29 May 2023
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29 May 2023
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Great service
Quickly dispatched, appropriately packaged. Thank you
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29 May 2023
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29 May 2023
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29 May 2023
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Very helpful and smiling staff
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29 May 2023
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Had to return an item. It was handled quickly and without any fuss. Very efficient.
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28 May 2023
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28 May 2023
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Easy, cost effective and the delivery was quicker than anticipated
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28 May 2023
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Excellent service when problem arose
Problem with the order as had paid for next day. Didn’t arrive but that was due to third party. Had extra postage cost refunded immediately and shoes came day later. Good customer service to keep me abreast of situation.
The sales assistant was very helpful and patient, had good knowledge about the product.
Keep up the good job, not many stores around with good service.
PS, The MK bags nice, however too expensive ! 🙂
Thank you.
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27 May 2023
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Miserable staff. Employee people who can be bothered to communicate
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27 May 2023
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Friendly staff!
The staff member was friendly and werewas able to provide sizing information for the item I wished to try on.
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