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Top positive review
15 Jul 2023
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Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Went the extra mile to get the order in. Friendly service, engaged staff and independent. Returns easy also.
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3 Jul 2023
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3 Jul 2023
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3 Jul 2023
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Very helpful team.
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3 Jul 2023
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Fast delivery
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3 Jul 2023
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2 Jul 2023
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Great service
Quick delivery , am very happy
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2 Jul 2023
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Brilliant service
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2 Jul 2023
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1 Jul 2023
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Good customer service explained what I asked about
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30 Jun 2023
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Good price, easy ordering, fast free shipping
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30 Jun 2023
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30 Jun 2023
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Straightforward and easy
It was straightforward and easy to make the order and pay. I used a fast and efficient click & collect service and picked up my shoes in-store. A few simple steps, polite and personable service in the shop and I had the product to take home. Excellent service.
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30 Jun 2023
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Good quality excellent staff clean place to shop
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30 Jun 2023
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The shoes I purchased were just perfect
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30 Jun 2023
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Answer by SOLETRADER
30 Jun 2023
Hello, thank you for your review. Kind regards. SOLETRADER
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