I ordered shoes size 8 mens when they arrived i thought they were size 9 and ordered more size 8 for my sons birthday.after telephoning Castleford they explained size 9 is not uk. I need to send a pair back .this is atrocious to find the returns forms I am 74 and could not understand it but neither could my son and daughter in law.your products are brilliant but we cannot understand your returns
2021-08-01T16:06:02Z 2 months ago
First delivery pretty sure he didn’t knock the door as I was here and missed him
2021-07-26T13:05:50Z 2 months ago
Delivery was so fast but when I exchange for bigger size omg they sent me the open box ones
That box was broken and inside the box packing was not good too little bit disappointed
You would have received full stars for overall but when I received my size 5 trainers I ordered it got size 7.. disappointed to say the least..had to reorder again ...I checked my confirmation and I did order the correct size.
2021-06-30T14:57:30Z 3 months ago
Good, speedy service
2021-06-28T17:14:15Z 3 months ago
Very quick and efficient
2021-06-20T19:04:08Z 3 months ago
Stop emailing me asking for a review. You already have my money, now you want my time.
2021-06-18T12:00:59Z 4 months ago
Sole trader made a sizing mistake. I needed the boots by a certain time frame ( NHS orthotic appointment). Even though they made the mistake, they rigedly stuck to policy about receiving boots back before an exchange is made. This would be understandable but the mistake was there's. Extremely dissapointed with their response.
2021-06-13T11:38:38Z 4 months ago
Terrible customer service. Don't respond and cut you off mid convo on live chat if it's close to 5pm
2021-06-12T16:44:52Z 4 months ago
The item was not delivered on time
2021-06-10T05:19:00Z 4 months ago
Goods arrived in good time and refunded without any problems. Would order again
2021-06-08T19:50:38Z 4 months ago
Very quick delivery of items and good information about returns.