exxpozed.co.ukReviews:
47 reviews in the last 12 months81 total reviews
Fair
Top positive review
2 Aug 2023
Verified review
Super website, super prices, super merchandise, super communication, super staff, and last but not least super product.
Thank you 🙏
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JM
Jane M.
Brighton
Top negative review
6 Oct 2023
Verified review
Terrible payment method. I chose to pay by credit card. I instead received instructions to pay by bank transfer. I made the transfer of the amount invoiced which was £ sterling. eXXpozed say this wasn't the correct amount in euros. My bank didn't charge me to make the payment and they are claiming to have received 12 euro too little. This is a common problem raised on several review and forum sites. I should of been allowed to pay by card and I futhermore should of only been expected to pay the amount and currency on the invoice.
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Reviews for exxpozed.co.uk
17 Jan 2024
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20 Dec 2023
Verified review
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6 Oct 2023
Verified review
Terrible payment method. I chose to pay by credit card. I instead received instructions to pay by bank transfer. I made the transfer of the amount invoiced which was £ sterling. eXXpozed say this wasn't the correct amount in euros. My bank didn't charge me to make the payment and they are claiming to have received 12 euro too little. This is a common problem raised on several review and forum sites. I should of been allowed to pay by card and I futhermore should of only been expected to pay the amount and currency on the invoice.
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17 Jan 2024
Verified review
Bizarre ordering system for UK orders. Don’t try to con people with uk web extensions. You’re based in Germany and goods are in Germany, so your web prices are meaningless.
I had cause to cancel an order on foot of the above and you completely ignored my cancellation then repeatedly and insistently pressed for payment on an order that was cancelled within minutes, despite communications on three separate occasions to that effect which went unheeded.
To improve, you need to accommodate the sad fact of the insanity of brexit and make ordering easy for potential UK customers, along with making delivered prices absolutely clear from the outset.
And you need to pay much more attention to customer contacts and respond to them!
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17 Jan 2024
Verified review
I am not sure they deserve even the 1 star I have given them. They accepted my order but never sent the goods. They have never answered any of my emails and requests for refunds. I assumed they were out of business. I would NEVER order from them again or recommend them.
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17 Jan 2024
Verified review
No refund after item no longer available
I ordered and paid for the item (Patagonia trousers) in Aug 2023. The item was out of stock so I was told I’d be refunded. I’ve never been refunded. I’ve sent numerous emails. None of them have been answered. I’d appreciate a refund otherwise it’s just theft.
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17 Jan 2024
Verified review
Don't touch, hopelessly incompetent
Website quotes items in GBP, asks for payment in GBP then Exxopozed asks for a different amount in EUR. Took months to get a refund, from which Exxopozed then deducted a chunk. They don't understand their own website, foreign exchange, and sadly, customer service. Steer well clear. This is a stratospheric level of incompetence.
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17 Jan 2024
Verified review
Despite sending multiple emails you failed to reply to me regarding import taxes to the UK. The cost of this was not made clear to me on your website before making the purchase. No explanation was given as to why my parcel took weeks to arrive, and only after I had paid import taxes of over £60 for 1 pair of boots
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Answer by exxpozed.co.uk
11 days ago
Dear customer,
I apologise for the late response. On our website, in the terms and conditions and with each product, it is stated that customs duties may be incurred for orders to Switzerland, the UK and other countries outside the EU, which are to be borne by the buyer. We are very sorry that this information has shocked you!
17 Jan 2024
Verified review
Avoid this company
Didn’t have the item I paid for in stock. Never bothered to let me know just left me waiting and when I requested a refund they made me take it up formally with PayPal which took ages even though there was never any dispute that they had not provided the item. Strange and very bad transaction.
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17 Jan 2024
Verified review
The product was damaged
They tried to cover the issue but it is very obvious that someone returned the item because it was damaged..
I ordered it in September but opened it in December so the return was not possible
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17 Jan 2024
Verified review
Send an order back at my costs to Germany just for it to be returned back to me. Takes forever to respond to my emails but still have the item with me, unused. Avoid at all cost.
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17 Jan 2024
Verified review
Pretty sure this company is a scam.
Terrible customer service. I paid and never received my items and had no communication beyond automated responses from the company. When requested a refund it took four months.
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SB
Steven B.
Birmingham
17 Jan 2024
Verified review
Be very aware before placing an order!
Took my money for a product that they did not have in stock and had no idea whether the company would even be making any more!
Took ages to get my money back.
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17 Jan 2024
Verified review
Didn’t deliver item and ignored emails. Had to go to dispute resolution through payment provider to recover cost. Avoid at all costs.
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17 Jan 2024
Verified review
It's a scam. Never order sneakers here. I ordered sneakers and did not receive either the sneakers or the money.
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17 Jan 2024
Verified review
Ordered some items and never came,wouldn't recommend them.Would rate them Zero if that was possible!!
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Answer by exxpozed.co.uk
11 days ago
Dear customer,
As we never received a payment, the order was automatically cancelled after 14 days. As a result, no delivery was made. We are very sorry that this experience was so negative for you.
22 May 2023
Verified review
Price increased during transaction
Address section is next to useless
Cancel order.
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
we apologize for the inconvenience you've experienced during your transaction and understand your frustration. Price increases during a transaction and a challenging address section are certainly not the kind of experience we aim to provide.
To address your concerns, we'll investigate the price increase issue to ensure it doesn't happen again. Additionally, we'll review our address section to make improvements for a smoother and more user-friendly ordering process.
Regarding your request to cancel the order, please contact our customer support team as soon as possible. They will assist you in canceling the order and addressing any related concerns or refunds promptly.
We're truly sorry for any inconvenience you've faced, and we appreciate your feedback as it helps us make necessary improvements to provide a better shopping experience for our customers. Thank you for bringing this to our attention.
Sporty greetings,
Your eXXpozed team
17 Jan 2024
Verified review
No communication on the fact that delivery was not possible
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17 Jan 2024
Verified review
No response to emails and had to abandon my order.
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17 Jan 2024
Under review
It's a scam!!! Don't trust this company!
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